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The Forced Evolution of Contact Centers in Healthcare

Impact of COVID-19 on Healthcare Contact Centers

It’s hard to imagine an industry more affected by COVID-19 than healthcare. Frost & Sullivan surveyed healthcare decision makers to discover how they’ve handled the substantial change to their contact center strategies since early 2020. 

Many organizations found answers in moving to the cloud and cloud-enabled technologies, including contact center as-a-service solutions. 

Download “Impact of COVID-19 on Healthcare Contact Centers” to explore how healthcare organizations: 

  • Addressed exponential growth in patient communications 

  • Shifted millions of agents to work-from-home scenarios 

  • Ensured the stability, reliability, and security of their network operations

  • Encouraged customers to connect via new interaction channels 

Whitepaper: Impact of COVID-19 on Healthcare Contact Centers