How Five9 Genius™ the Intelligent Cloud Contact Center Works

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Five9 helps you turn customer experiences into customer loyalty and trust

Five9 is a multi-tenant cloud contact center service or contact center as a service (CCaaS). Five9 Genius can help you manage all your omnichannel customer interactions including voice, SMS, chat, email, social, video, and more. The entire product offering is delivered over the web including the voice connection between the customer and the agent as well as all the interfaces for controlling your call center for admins, supervisors, and agents. All agents need to do to get started is connect to the internet, log in, and plug in a headset.

The Five9 platform provides all the features of an on premises system. Instead of having to design, build, manage, monitor, integrate, maintain, and upgrade your contact center systems yourself, Five9 does it all for you. It’s simply easier.

At Five9, we focus 100% on cloud contact center software; it's all we do. We know that we have to win your business each and every month, and we’re committed to making you successful.

Revenue Graph

Based on studies conducted by the Aberdeen Group  (Source)

Easy to Get Started

Easy to Get Started

All you need to get started is a computer, an Internet connection, and a headset. Just log in to Five9 on the web and start communicating with your customers from anywhere in the world.

100% in the Cloud

100% in the Cloud

At Five9, cloud contact center is all we do. With 100% of our focus on providing a great cloud solution, we stand apart from the competition for our features, benefits, and service

All-Inclusive Contact Center

All-Inclusive Contact Center

Five9 offers all the features of on premises systems including ACD routing, CTI screen pops, self-service IVR for your inbound call center, powerful dialers for your outbound call center, as well as blended operations.

With Five9, we have literally been doubling our year-over-year growth.
Teddy Liaw
CEO, NexRep

Technical Overview: Inside the Five9 Cloud

To manage millions of calls every day, Five9 relies on a combination of redundant data centers, state-of-the-art server architecture, 24/7 traffic monitoring, and security measures that far exceed industry standards. The result—powerful, scalable, and secure cloud solutions that some of the biggest names in business trust to run their contact center. 

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Five9 Call Center Features

Outbound

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Predictive/Progressive/Power/ Preview/Manual Dialing

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Campaign and List Management

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Local Number Options

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Do Not Call Compliance

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Web Callback

Inbound

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ACD

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Speech-enabled IVR

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Visual IVR

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CTI Screen Pop

Common Platform

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Agent Scripting

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Voicemail

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Call Conferencing

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Toll-Free Numbers

Administrative

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Call Recording

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Historical Reporting

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Real-Time Reporting

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Cloud APIs

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Data Import

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Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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Boost Productivity with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Outbound dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information