How Five9 Works:
IP Phone Systems & the Cloud

Five9 Is the Ultimate Contact Center Solution

Five9's Cloud Contact Center includes both phone service and the software you need to track and manage incoming and outgoing interactions with customers and prospects — interactions that include calls, chats, emails, social media, and more. Five9 is 100% cloud-based, meaning that it is provided over the Internet as a monthly service so that you don't have to invest in costly infrastructure or equipment. All agents need to do to get started is connect to the Internet, log in, and plug in a headset. The Five9 platform was designed from the ground up to provide all of the features of on-premise systems along with the inherent business benefits of Internet applications. Instead of having to design, build, manage, monitor, integrate, maintain, and upgrade your contact center systems yourself, Five9 does it all for you.

When you join Five9, we supply the phone lines, software-based phones, reporting and recording capabilities, and software for the agent, supervisor, and administrator. We even provide omnichannel routing, which enables you to engage with your customers over the phone or through chat, email, or social media. In addition, we provide IVR, screen pop/CTI, and automated outbound dialers. With Five9, you can blend your operations — automatically switch agents between taking inbound calls and making outbound calls. We can even supply new 800 numbers and local caller ID numbers for outbound calling.

All you need to get started is a headset, an Internet connection, and a computer. Agents and supervisors can log in from anywhere. Our implementation managers will work with you every step of the way to ensure you get up and running quickly.

At Five9, we focus 100% on cloud contact center software; it's all we do. We know we have to win your business each and every month, and we are committed to making you successful.