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How Five9 Works:
IP Phone Systems & the Cloud

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Five9 Is the Ultimate Contact Center Solution

Five9's Cloud Contact Center includes both phone service and the software you need to track and manage incoming and outgoing interactions with customers and prospects — interactions that include calls, chats, emails, social media, and more. Five9 is 100% cloud-based, meaning that it is provided over the Internet as a monthly service so that you don't have to invest in costly infrastructure or equipment. All agents need to do to get started is connect to the Internet, log in, and plug in a headset. The Five9 platform was designed from the ground up to provide all of the features of on-premise systems along with the inherent business benefits of Internet applications. Instead of having to design, build, manage, monitor, integrate, maintain, and upgrade your contact center systems yourself, Five9 does it all for you.

When you join Five9, we supply the phone lines, software-based phones, reporting and recording capabilities, and software for the agent, supervisor, and administrator. We even provide omnichannel routing, which enables you to engage with your customers over the phone or through chat, email, or social media. In addition, we provide IVR, screen pop/CTI, and automated outbound dialers. With Five9, you can blend your operations — automatically switch agents between taking inbound calls and making outbound calls. We can even supply new 800 numbers and local caller ID numbers for outbound calling.

All you need to get started is a headset, an Internet connection, and a computer. Agents and supervisors can log in from anywhere. Our implementation managers will work with you every step of the way to ensure you get up and running quickly.

At Five9, we focus 100% on cloud contact center software; it's all we do. We know we have to win your business each and every month, and we are committed to making you successful.

Revenue Graph

Based on studies conducted by the Aberdeen Group  (Source)

100% in the Cloud

100% in the Cloud

At Five9, the Cloud Contact Center is all we do. With 100% of our focus on providing a great cloud solution, we stand apart from the competition for our features, benefits, and service

All-Inclusive Contact Center

All-Inclusive Contact Center

All the features of on-premise systems, plus some more. Get ACD routing, CTI screen pops, and self-service IVR for your inbound contact center and multiple smart dialers for your outbound contact center. Blend operations with ease.

Easy to Get Started

Easy to Get Started

All you need to get started is a computer, an Internet connection, and a headset. Just log in to Five9 on the web and start communicating with your customers.

With Five9, we have literally been doubling our year-over-year growth.
Teddy Liaw
CEO, NexRep

Technical Overview: Inside the Five9 Cloud

To manage millions of calls every day, Five9 relies on a combination of redundant data centers, state-of-the-art server architecture, 24/7 traffic monitoring, and security measures that far exceed industry standards. The result—powerful, scalable, and secure cloud solutions that some of the biggest names in business trust to run their contact center. 

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Five9 Call Center Features

Outbound

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Predictive, Progressive, Power, & Preview Dialers

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Campaign & List Management

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Local Number Options

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DNC Compliance

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Web Callback

Inbound

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ACD

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IVR

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CTI Screen Pop

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Speech Recognition

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Text-to-Speech

Common Platform

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Agent Scripting

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Voicemail

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Call Conferencing

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Toll-Free Numbers

Administrative

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Call Recording

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Historical Reporting

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Real-Time Reporting

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Cloud APIs

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Data Import

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Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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Boost Productivity with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can reate an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information