By Wendell Black, VP of Channels
I'm thrilled to announce that Five9 recently expanded the company's channel partner program. In light of this, I thought it might be helpful to provide more detail on the types of programs typically available and include examples of what we are doing here at Five9.
Our goal at Five9 is to expand our reach through partner channels. Strategic partnerships with master agents, system integrators and resellers will help drive expansion for our company's channel partner program. A key benefit is that Five9 can partner with other companies that have a different set of strengths and technologies, such as ERP, CRM, mobile, social and legacy telecommunications. There are many benefits to a partner program but how do you know if it's right for you?
A champions program is designed to take online referrals, route them to a sales professional, and turn them into cloud contact center customer advocates.
A master agent program is built similar to a champion program for master agents and their sub agents to refer clients or other business relationships. Agents have the opportunity to jointly engage with sales professionals in the selling process.
This is a program in design, deployment, integration, managed services and support, available to partners with interests in offering these value added services. System integrators and consulting companies can provide a certification process to develop the skills they need to extend their professional services.
The reseller opportunity is generating demand, selling, designing, deploying, providing service, ongoing customer support, and consulting services to clients. Resellers also manage the financial relationship with the end user and contracting with professional services to help customers design and support sales and service centers of excellence.
All of these areas bring an outstanding scope of functionality to meet today's business needs. If one of these programs resonated with you, please visit www.five9.com/partners for more information.
Wendell Black is the vice president of global channels and international business at Five9 where he is expanding the Five9 global partner network to support business growth. Black brings 25+ years of industry experience, with a history of growing companies.
Call 1-800-553-8159 to learn more about Five9