THE INTELLIGENT CX PLATFORM
Great customer experiences don’t happen by chance. They happen when your contact center has the clarity, context, and intelligence to support every interaction. Yet many organizations are still held back by disconnected systems and workflows that make simple tasks feel harder than they should. The Five9 Intelligent CX Platform changes that. By unifying data, automating routine work, and integrating seamlessly with your existing tools, it empowers your workforce — human and AI — to deliver connected, proactive experiences. Explore how Five9 elevates self-service, strengthens agents, equips managers, and provides an open flexible foundation for innovation.
SELF-SERVICE
BE WHERE YOUR CUSTOMERS WANT YOU TO BE
Your customers expect fast, intuitive ways to get answers—without getting stuck in loops or repeating information. With Five9, you can create effortless self-service experiences that meet people where they are and help them move forward with confidence.
FIve9 helps you deliver exactly that. Our AI Agents and automated workflows handle routine interactions, guide customers through next steps, and seamlessly bring in a human agent when needed. The result? Shorter wait times, higher containment, and more capacity for your team to focus on high-value moments. Customers like Exact Sciences and SumUp are already seeing 45–50% containment and significant cost savings, freeing agents to focus on the high-value interactions that actually move your business forward.
AI Agents
Deliver hyper-personalized, autonomous self-service by blending cutting-edge generative AI with conversational AI and NLP models.
Intelligent Virtual Agent (IVA)
Automate routine with Five9 Intelligent Virtual Agent (IVA) so your live agents can focus on higher-value work.
Interactive Voice Response (IVR)
Deliver exceptional digital-first customer service to on-the-go customers.
Conversational AI
Conversational AI from Five9 automates repetitive tasks, leaving the rewarding work for your agents.
Genius AI
Harness conversational and generative AI to help your customers with new automation improvements.
Digital Engagement
Engage your customers on the channel of their choice to provide seamless experiences.
Live Chat
Give customers access to your teams via live chat and webchat through a digital-first omnichannel chat.
Email Management
Omnichannel Email offers email management software to provide your customers with digital-first omnichannel experiences.
Omnichannel Mobile
Deliver exceptional digital-first customer service to on-the-go customers.
SMS Customer Service
SMS customer support provides customers text options to resolve simple issues without a phone call.
Social Messaging
Engage your customers through an interface they're already comfortable and familiar with: live chat social messaging.
Live Video
Real-time live video chats speed issue resolution and personalizing interactions in your contact center.
AGENT EMPOWERMENT
CONNECT THE DOTS FOR AGENTS SO THEY CAN FOCUS ON YOUR CUSTOMERS
Agents can’t deliver great experiences when they’re juggling tools, searching for information, or trying to piece together context. Five9 brings everything into one place so your team can stay focused on the customer, not the process.
Five9 helps make every interaction easier, helping agents work with clarity and confidence. Real-time AI agent assist surfaces the right insights; automated notes remove repetitive tasks and connected workflows streamline the work behind the scenes. Agents stay focused, customers feel supported, and your contact center runs with more speed and consistency. Customers like The Ivy Collection and IAA seeing agent attrition drop by 50% or more as the work becomes easier, faster, and more fulfilling.
Agent Desktop
Provide agents with all the tools they need to deliver a more human experience.
Agent Assist
Empower your agents to be more productive with AI by leveraging real-time automation.
Agent Assist: AI Summaries
Empower your agents with AI Summarization to create call summaries in seconds.
Five9 Global Voice
Deliver a global engagement center without the upfront cost.
Gamification Services
Motivate your teams with healthy competition to deliver amazing CX with gamification services.
AI Knowledge
Utilize Knowledge AI for the power of technology to transform self-service interactions.
MANAGERIAL INSIGHTS
GAIN CONTROL OVER YOUR CONTACT CENTER OPERATIONS WITH EASY-TO-USE UIS
When you can see what’s happening across your operation, you can respond intelligently, and in real time. Five9 gives leaders visibility into performance across channels, agents, and customer journeys, helping you remove friction, optimize staffing, and adapt to changing conditions.
With intuitive dashboards, AI-powered analytics, and actionable insights, managers can coach more effectively, resolve issues faster, and elevate the experience for both agents and customers. Customers like Equitable Bank and US Radiology are using these insights to cut wait times from minutes to seconds, handle up to 45% more volume without adding staff, and unlock millions in revenue through smarter routing and real-time visibility.
AI Insights
Leverage Generative AI to deliver better contact center analytics easier and faster.
Quality Management (QM)
QM software helps see your customer experience across voice and digital channels.
Reporting & Analytics
Track and report on SLAs and KPIs with intuitive reporting and analytics.
Workforce Management (WFM)
Balance efficiency and exceptional customer service with Five9's WFM software.
Supervisor Tools
Empower supervisors with tools to monitor and improve agent performance.
Performance Management Dashboard
Align goals, increase performance transparency, and foster collaboration with your team.
Interaction Analytics
Analyze captured customer interactions to learn about customer interaction analytics.
Workforce Optimization
Get powerful workforce optimization in the cloud without big upfront investment.
Five9 GenAI Studio
Leverage a centralized hub for building, deploying, and testing GenAI-powered applications
AI Trust & Governance
Set granular guardrails, configure model autonomy, and gain key performance metrics and security risks.
Five9 Admin Console
A single console to configure, secure, and adapt your CX environment with confidence.
Customer Journey
Leverage powerful tools to empower agents and improve CX.
OPEN PLATFORM
INTEGRATE WITH WHAT YOU HAVE. INNOVATE WITH WHAT YOU NEED NEXT
Technology should accelerate your CX vision—not slow you down with rigid systems, disconnected data, or integrations that take months instead of minutes. But for many organizations, siloed tools make it difficult to deliver the connected experiences customers expect.
Five9 removes those barriers. Our Open Platform integrates seamlessly with your existing systems—from CRM and UC tools to knowledge bases, data platforms, and line-of-business apps—so your teams always have the context they need, exactly when they need it. With prebuilt connectors, low-code workflow automation, and flexible APIs, you can adapt quickly as your business evolves instead of being constrained by legacy tech. Companies like Mason Companies and Serefin use Five9’s open, extensible foundation to streamline workflows, connect previously isolated systems, and unlock real-time insights that help them move faster and deliver more consistent customer experiences.
CRM Integrations
Leverage CRM integrations with Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.
UC & UCaaS Integrations
Improve CX through pre-built integrations with leading UC integrations like Zoom Phone, Microsoft Teams, and more.
APIs & SDKs
Leverage comprehensive SDKs to maximize your Five9 investment.
Workflow Automation
Visualize and create connected customer journeys that go beyond the contact center.
Contact Center Software
Reliable solutions that enable employees to exceed customer expectations.
Omnichannel Software
Connect customers to the right agent every time.
Inbound Contact Center Solutions
Deliver exceptional CX with omnichannel engagement and AI-powered self-service.
Outbound Contact Center Solutions
Communicate easily and naturally with customers using outbound dialer software.
Blended Contact Center Solutions
Let your agents move between inbound queues and outbound calling lists with ease.
Make CX Your New Competitive Advantage
The New CX empowers brands to deliver AI-driven, hyper-personalized, seamless experiences at every stage of the customer journey—strengthening relationships, boosting satisfaction, and driving real business results.
AI Innovation
Artificial Intelligence with less hype and more Actual Intelligence.
Intelligent CX Platform
Advanced orchestration across the entire customer journey.
Trusted Expertise & Partnership
Deep CX and AI expertise to design and guide your transformation.
Trusted and used by 3,000+ global customers
Want to learn more about Five9?
Deliver AI-driven, hyper-personalized experiences with The New CX.
