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Five9 Honored with the 2016 Frost & Sullivan Competitive Strategy, Innovation, and Leadership Award

Five9 is the only full CCaaS provider featured in the report and received top positioning among voice-first providers for its strategic potential and product completeness and flexibility.

SAN RAMON, Calif.- (June 1, 2022) — Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Intelligent Virtual Agent (IVA) has been named a leader in the 2022 Opus Research “Decision Makers’ Guide to Enterprise Intelligent Assistants.” Five9 IVA leverages the latest AI technologies (natural language processing, sentiment analysis, speech recognition, text-to-speech) to deliver intuitive, effective self-service in the contact center.

The 2022 Opus Research “Decision Makers’ Guide to Enterprise Intelligent Assistants” presents a comprehensive assessment of 21 enterprise-grade Intelligent Assistant solution providers bringing Conversational AI to support customer care, self-service, employee assistance, messaging and device control. The report notes that leaders are recognized for their holistic approach, high-value use cases, omnichannel support, and growing ecosystems of partners and industry collaborators.

Five9 is the only contact center provider featured in the report and earned top positioning among Voice-First Assistance providers for its vendor presence, product completeness and flexibility, and the strategic potential of its vision and roadmap, which considers AI an embedded part of the overall platform versus an add-on capability.

The report states: “Our evaluation gives higher marks to solution providers that take an approach that employs artificial intelligence to augment human intelligence (and vice versa) when deploying intelligent assistants.”

Callan Schebella, EVP of Product Management, Five9 said, “We believe companies will see the biggest performance gains when humans and machines collaborate and complement each other’s capabilities. To help businesses move beyond simple, siloed automation and harness this ‘collaborative intelligence,’ Five9 is delivering solutions that make AI persistent throughout the customer and agent experience, along with tools that make it easier for contact center teams to build, deploy, train and derive insights from the AI. We are honored to be recognized by Opus Research for our approach.”

To download the report, click here.

About Five9

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty. 

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Five9 Recognized for Expanding into the Latin America Market to Deliver Cloud-Based Contact Center Software


SAN RAMON, CALIF. – July 13, 2016 – Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market, announced today it has received the 2016 Frost & Sullivan Latin American Competitive Strategy, Innovation, and Leadership Award. Frost & Sullivan recognizes Five9’s go-to-market strategy to deliver innovative cloud software in the Latin American enterprise market, both directly and through the channel.


Frost & Sullivan presents this annual award to companies that have successfully executed a strategy resulting in stronger market share and competitive brand positioning. After analyzing the hosted and cloud contact center industry, Frost & Sullivan determined that Five9 has a deep knowledge of the market and understands how to collaborate successfully with customers to help operate their contact center platform in the cloud.


“It is an honor to be recognized for the success of our competitive strategy, growing market share and increased customer satisfaction in Latin America – a market that’s important to us,” said Mike Burkland, President and CEO, Five9. “Our customers are our number one priority, and we are proud to provide solutions that better integrate contact center operations into their overall cloud strategy.”


The Five9 suite is built specifically for the cloud and integrates with leading customer relationship management (CRM) providers such as Salesforce, Oracle, Zendesk and others.


“Five9’s cloud-based contact center solution enables a clear migration path for customers from on-premise to cloud. We were also impressed with the full end-to-end solution from Five9, and the premium support offered to the Latin American market,” said Maiara Munhoz, analyst at Frost & Sullivan.


Five9 solution:

The Five9 solution delivers everything needed to connect customers to agents in the channels they prefer, whether it is phone, web, chat, email, mobile apps, or social media. Five9 provides a full end-to-end, omnichannel solution with sophisticated management applications such as, supervisor desktop to monitor and coach agents, real-time and historical reporting, recording, workforce managementquality monitoring, out-of-the-box and custom CRM integrations and a full workforce optimization suite (WFO).


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About Five9

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. For more information, visit


About Frost & Sullivan

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Gabrielle Targosz