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Call And Contact Center Software Features

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Our Contact Center Features Everything Your Operations Need

Our virtual contact center products include all of the features you need to run your contact center operations effectively. The Five9 product line's breadth of inbound, outbound and multichannel contact center software features is unique among cloud contact center software vendors. Five9 pioneered the virtual contact center industry, and today is the leading cloud contact center software vendor, offering the most features, the most advanced technology and delivering increased business flexibility and improved agent productivity through constant innovation.

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Agent Call Scripting

Enable agents to deliver a consistent message to contacts, with a web-based contact center agent script tailored to the purpose of each call.

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System Integration

Call Center Data Importing

Easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.

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Call Center Statistics

Use personalized dashboards, views and alerts to monitor real-time statistics on ACD Queues, Agents, Campaigns, and more.

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Enable Remote Workers

Call Conferencing Software

Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.

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Game Simulation

Call Quality Monitoring

Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.

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Be Secure Anywhere

Do Not Call Compliance

Comply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.

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Online Contact Database Software

Online Contact Database Software

Maintain contact information and interaction history so that it's available for IVR applications and at agents' fingertips while handling customer interactions.

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PBX

Add Five9 cloud contact center software to your existing PBX infrastructure for advanced CTI, IVR, ACD, Predictive Dialing, and more.

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Faster Conversations

Speech Recognition Software

Deliver advanced IVR self-service applications to your callers by enabling them to provide speech input in addition to DTMF.

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Self Service

Text to Speech Software

Provide dynamic information to your contacts by automatically converting text data into spoken words.

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Web Callback Service

Integrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your contact center.

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Toll Free Numbers

Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound contact center.

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The Future of CX: Smarter, Faster, More Human

Your contact center and customer experience reimagined—powered by AI, driven by people, and built to deliver The New CX.

Deliver what customers expect—connected, proactive and personal experiences. Turn every interaction into a loyalty-building moment.

How Five9 Helps You Deliver Joy
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Male looking at laptop

Create effortless, personal CX with Five9 Genius AI. Anticipate needs, empower agents, and build trust that drives lasting connections.

Meet Genius AI
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Man on the phone

Power your CX with a scalable, secure platform. With 99.999% uptime, open APIs, and easy integration, Five9 fuels growth and innovation.

Explore Scalable Solutions

You’re not just buying tech—you’re gaining a partner with a dedicated team focused on innovation and delivering results that matter.

Discover the Five9 Difference
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Females talking

The Future of CX: Smarter, Faster, More Human

Your contact center and customer experience reimagined—powered by AI, driven by people, and built to deliver The New CX.

Human-Centered AI

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Male looking at laptop

Deliver what customers expect—connected, proactive and personal experiences. Turn every interaction into a loyalty-building moment.

How Five9 Helps You Deliver Joy

AI-Elevated CX

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Man on the phone

Create effortless, personal CX with Five9 Genius AI. Anticipate needs, empower agents, and build trust that drives lasting connections.

Meet Genius AI

Intelligent CX Platform

Power your CX with a scalable, secure platform. With 99.999% uptime, open APIs, and easy integration, Five9 fuels growth and innovation.

Explore Scalable Solutions

Trusted Partner

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Females talking

You’re not just buying tech—you’re gaining a partner with a dedicated team focused on innovation and delivering results that matter.

Discover the Five9 Difference

Call 1-800-553-8159 for More Information