Agents Anywhere with a Work From Home Call Center
The Five9 work-from-home call center agent application is entirely browser-based. Consequently, as long as they have an Internet connection and a USB headset, work-at-home call center agents can log into the system from anywhere in the world. Management and supervisors can easily monitor every remote call center agent through the cloud as effectively as if they were in the same building. They can monitor agents by listening to recordings and live phone calls. In addition, they can view their real-time performance as well as their status and send messages to work-from-home agents individually or broadcast to them in groups. In short, each remote agent is easily overseen by their employer.
By incorporating work-from-home agents into your workforce, you can expect lower call center costs and improved employee satisfaction, productivity, and retention. Not surprisingly, your customers will enjoy a better call center experience whenever they speak to a skilled remote agent. This flexible workforce arrangement, supported by Five9 technology, means your customers will enjoy a better call center experience.