Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Beyond the Buzzwords: A Data-Driven Framework for Contact Center AI Roadmaps

AI is everywhere.

Every vendor promises transformation. Every demo looks impressive. And yet, when it’s time to secure budget or prioritize initiatives, clarity often disappears.

I see this tension every day.

Contact center leaders know AI can drive efficiency, improve customer satisfaction and support agents. They know it can move the needle on customer experience. But how do you decide what to implement first? How do you prove the ROI? And how do you build a roadmap that resonates beyond your team — especially with the C-suite?

Adam Saad CTO and Founder, Tech Stack Advising

Adam Saad is the CTO and Founder at Tech Stack Advising. Tech Stack's mission is to help businesses generate better outcomes from contact center technology and maximize their investments.

A robotic hand interacts with a glowing touchscreen interface in a dark, futuristic setting. Machine to machine interactions

We Built CX for Humans. Machine Customers Will Change Everything.

For decades, customer experience (CX) has been designed around one core assumption: the customer is human. Queues, scripts, SLAs, escalation paths, and channel strategies were built to match human expectations, judgment, and tolerance for friction. That model still matters. But it will no longer be sufficient.

Steve Blood Vice President, Marketing

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Why True Contact Center Transformation Starts with People, Not Promises

In a recent The Power of More fireside chat with Amplix and Five9, Steve Blood, VP of Marketing at Five9, sat down with Adam Rennert, President at Amplix, to cut through the noise. Together, they explored what’s actually working in AI today — and what contact center leaders need to do differently to see meaningful returns.

Kenzie Fitzpatrick Content Strategist

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Five9 Recognized on Newsweek’s List of America’s Greatest Workplaces for Culture, Belonging & Community 2026

Employee Engagement

At Five9, we’ve always believed that the heart of our success is our people. Today, I’m proud to share that Five9 has been recognized on Newsweek’s America’s Greatest Workplaces for Culture, Belonging & Community 2026 list — a powerful affirmation of the inclusive and caring culture we’ve built together.

Tiffany Meriweather Chief Administrative & Legal Officer

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What’s Up with WhatsApp

Inside the Five9 Webinar on Messaging-First CX with Meta

Customers don’t want more messages from brands. They want better ones.

Alicia Smith Director, Content Strategy

Healthcare professional in a white coat engaging in telemedicine at home.

15 Essential Contact Center Metrics and KPIs to Measure in Healthcare

Explore vital healthcare metrics, best practices, and solutions for superior contact center efficiency. Elevate patient care with Five9's solutions.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

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Hype or Reality? 5 Predictions Defining the Future of AI and CX in EMEA

For Customer Experience (CX) leaders, each new year brings fresh perspectives (and retrospectives) for the state of the industry. But as leaders take stock of the current state and prepare for the next year, they must be conscious of the regional trends affecting their customers, as well as global ones.

Sam Counterman SVP of Growth Marketing