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Kendall Taylor

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[PODCAST] Getting Real with the Five9 Summer Interns

Deep in the trenches of getting their degrees, and ready to prove themselves, today’s interns run the gamut when it comes to backgrounds and roles. While I can’t speak to what intern life is like at Dunder Mifflin, or any other company, our most recent episode of the That’s Genius! podcast features 3 of our summer interns.
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[PODCAST] Emerging Trends in Customer Experience and the Contact Center w/ Zeus Kerravala

One bad experience. That’s all it takes to lose the loyalty of the modern buyer. And, unfortunately, most of those bad experiences can be directly linked to a lousy customer service encounter.
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[PODCAST] 2020: Customer Experience and the Contact Center

The contact center is the front door to every eCommerce business. And, you typically only get one chance to answer that door with a fantastic experience or risk losing that customer for good.
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[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope, Part 2

On today’s episode of That’s Genius! podcast, Michael Rose continues his interview with Five9 CEO, Rowan Trollope, as they discuss what the future holds for the contact center in an increasingly automated world.
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[PODCAST] Why Culture Isn't a Philosophy - It's a Daily Activity

Company culture. You’ve probably already seen that topic in your feed today. Here’s the deal: Company culture isn’t a philosophy. It’s an activity.
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[PODCAST] Welcome our new CMO w/ Genefa Murphy

The latest episode of “That’s Genius!” is a very special one. In our latest episode, we got to sit down and talk with our newest executive, Five9 Chief Marketing Officer, Genefa Murphy.
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[PODCAST] 7 Tips for Human-Centered Customer Service w/ Scott Kolma‪n‬

Seven factors go into human-centered customer service. At Five9, we've identified all seven. Here they are from the customer's perspective:

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