Kendall Taylor

A blue background and text that says “Getting Real with The Five9. 2019 Summer interns. Featuring: Taylor, Nadia, Leon, Interns” A speech bubble saying “That’s Genius!” is in the top right-hand corner.

[PODCAST] Getting Real with the Five9 Summer Interns

Deep in the trenches of getting their degrees, and ready to prove themselves, today’s interns run the gamut when it comes to backgrounds and roles. While I can’t speak to what intern life is like at Dunder Mifflin, or any other company, our most recent episode of the That’s Genius! podcast features 3 of our summer interns.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

Blue background with white text - a quote from Zeus Kerravala reading “AI is a tool that can help up do our job better - just like the assembly line was a tool to help people make cars faster” and a pink button that says “Episode 29”. In the top right there is a speech bubble that says “That’s Genius!”.

[PODCAST] Emerging Trends in Customer Experience and the Contact Center w/ Zeus Kerravala

AI & Automation

One bad experience. That’s all it takes to lose the loyalty of the modern buyer. And, unfortunately, most of those bad experiences can be directly linked to a lousy customer service encounter.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

A blue background and text that says “What does customer service look like in this modern era of the heightened need of the consumer? - Michael Rose, Episode 31” A speech bubble saying “That’s Genius!” is in the top right-hand corner.

[PODCAST] 2020: Customer Experience and the Contact Center

AI & Automation

The contact center is the front door to every eCommerce business. And, you typically only get one chance to answer that door with a fantastic experience or risk losing that customer for good.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

A blue background and text that says “Moving to the cloud, particularly SaaS services, it’s an open and shut case.” - Rowan Trollope. Episode 5. A speech bubble saying “That’s Genius!” is in the top right-hand corner.

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope, Part 2

AI & Automation

On today’s episode of That’s Genius! podcast, Michael Rose continues his interview with Five9 CEO, Rowan Trollope, as they discuss what the future holds for the contact center in an increasingly automated world.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

A blue background and text that says “Culture is the culmination of the behaviors... and attitudes of our employees that happen on a day-to-day basis. - Tricia Yankovich” Episode 06. A speech bubble saying “That’s Genius!” is in the top right-hand corner.

[PODCAST] Why Culture Isn't a Philosophy - It's a Daily Activity

Company culture. You’ve probably already seen that topic in your feed today. Here’s the deal: Company culture isn’t a philosophy. It’s an activity.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

A pink background and text that says “That’s Genius, welcome to our new CMO” a picture of Genefa Murphy, CMO Five9. A speech bubble saying “That’s Genius!” is in the top right-hand corner.

[PODCAST] Welcome our new CMO w/ Genefa Murphy

The latest episode of “That’s Genius!” is a very special one. In our latest episode, we got to sit down and talk with our newest executive, Five9 Chief Marketing Officer, Genefa Murphy.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

A green background and text that says “7 Tips for Human-Centered Customer Service. How to Focus on the Customer” Scott Kolman, Senior Vice president of Marketing Five9 A speech bubble saying “That’s Genius!” is in the top right-hand corner.

[PODCAST] 7 Tips for Human-Centered Customer Service w/ Scott Kolma‪n‬

AI & Automation

Seven factors go into human-centered customer service. At Five9, we've identified all seven. Here they are from the customer's perspective:

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

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