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Patrice DeLorey

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Evolving Public Sector Self-Service for Next-Generation Citizen Experiences

Learn how SLED agencies can deploy conversational AI technologies in practical, cost-effective ways to improve the citizen experience.

Is your Public Sector Contact Center Prepared for Climate Change?

Over the past several years, the words “natural disaster” have taken on new meaning.
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How SLED Agencies Can Improve Public Interaction

For the public, contacting state, local, or education (SLED) agencies has usually been a matter of finding the right number in a directory or navigating a lengthy list of IVR menu options only to reach a voice mailbox. As these agencies face the labor shortages and impacts of the Great Resignation, reaching a live person and getting answers can be even more frustrating.  

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