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Patrice DeLorey

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Evolving Public Sector Self-Service for Next-Generation Citizen Experiences

Learn how SLED agencies can deploy conversational AI technologies in practical, cost-effective ways to improve the citizen experience.
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Is your Public Sector Contact Center Prepared for Climate Change?

Over the past several years, the words “natural disaster” have taken on new meaning.
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How SLED Agencies Can Improve Public Interaction

For the public, contacting state, local, or education (SLED) agencies has usually been a matter of finding the right number in a directory or navigating a lengthy list of IVR menu options only to reach a voice mailbox. As these agencies face the labor shortages and impacts of the Great Resignation, reaching a live person and getting answers can be even more frustrating.  

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