What are the key metrics that enrich your customer experience? And, why do they matter? Today’s digital consumers have high expectations and they remember their customer service experiences – good or bad. As a result, contact centers are using customer analytics more than ever to motivate and empower agents to deliver superior customer experiences.Research shows organizations, that leverage customer service metrics, have experienced an average improvement of 41 percent in customer satisfaction ratings, a 39 percent average increase in sales, 24 percent decrease in operational costs, and an average reduction of 27 percent in agent turnover. The results are impressive and businesses should be measuring success metrics to continue provide extraordinary consumer experiences in 2020.On October 24th at 10 AM PT/1 PM ET, join our lively discussion with No Jitter and Nemertes Research. In this webinar you’ll learn about 3 key customer transformation projects relating to analytics that are tied to improving customer satisfaction, customer effort scores and net promoter score, as well as reducing agent turnover. This webinar will cover:
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