At Five9 we have made it a top priority to listen to customer feedback and incorporate that into continuous improvement on our end. Recently, we took it one step further and commissioned a polling firm, Zogby Analytics, to help create an inaugural Five9 Customer Service Index by surveying outside of our company. The survey combined business decision makers, and consumers, who were asked similar questions to see if their attitudes toward customer service were the same, or possibly different. In the age of digital transformation, providing exceptional customer service has never been more important.I have the honor to speak about the survey results with contact center industry analyst, Blair Pleasant, COMMfusion, to share key findings, most insightful statistics, and what was unexpected after hearing the results. On April 26 at 11:00am PT Blair and I will discuss why businesses need to adopt strategies to meet these increasing customer expectations to improve customer relationships and remain not only competitive, but also relevant to today's consumer.Key topics will include:
A customer first culture starts with you. Register here!
Niki joined Five9 in February 2017 as Vice President Corporate Marketing. Before Five9, she spent 5 years at Polycom as Vice President of Corporate Marketing. During that time, she created an industry award-winning function, focusing on innovative programs of reciprocal education and influence, which resulted in key insight and strategies that shaped company strategy, impacted revenue and shaped market perception. Prior to Polycom, Niki spent over a decade at Cisco Systems in numerous marketing leadership functions across services marketing, corporate marketing and corporate communications. Before making a move to tech, Niki worked in B2C marketing, representing global brands Porsche and BMW. She also serves as an advisor to Radius Intelligence and sits on the marketing advisory board for the CMO Council. She holds a bachelor's degree in communications from the California State University East Bay. She is married with 2 children and based in the bay area at Five9’s headquarters.
Call 1-800-553-8159 to learn more about Five9