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[Webinar] Discover the Secrets of Today’s Digital Consumer

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Niki Hall VP Corporate Marketing

Niki joined Five9 in February 2017 as Vice President Corporate Marketing. Before Five9, she spent 5 years at Polycom as Vice President of Corporate Marketing. During that time, she created an industry award-winning function, focusing on innovative programs of reciprocal education and influence, which resulted in key insight and strategies that shaped company strategy, impacted revenue and shaped market perception.

At Five9 we have made it a top priority to listen to customer feedback and incorporate that into continuous improvement on our end. Recently, we took it one step further and commissioned a polling firm, Zogby Analytics, to help create an inaugural Five9 Customer Service Index by surveying outside of our company. The survey combined business decision makers, and consumers, who were asked similar questions to see if their attitudes toward customer service were the same, or possibly different. In the age of digital transformation, providing exceptional customer service has never been more important.


I have the honor to speak about the survey results with contact center industry analyst, Blair Pleasant, COMMfusion, to share key findings, most insightful statistics, and what was unexpected after hearing the results. On April 26 at 11:00am PT Blair and I will discuss why businesses need to adopt strategies to meet these increasing customer expectations to improve customer relationships and remain not only competitive, but also relevant to today's consumer.


Key topics will include:

  • Most preferred channels for today’s consumer

  • How age or gender plays a role in how you engage your customer

  • The top three imperatives businesses need to do to meet the changing needs of their customers

  • How digital transformation is empowering your customer

  • How to improve customer service practices utilizing industry best practices



A customer first culture starts with you. Register here!

Image
Placeholder image
Niki Hall VP Corporate Marketing

Niki joined Five9 in February 2017 as Vice President Corporate Marketing. Before Five9, she spent 5 years at Polycom as Vice President of Corporate Marketing. During that time, she created an industry award-winning function, focusing on innovative programs of reciprocal education and influence, which resulted in key insight and strategies that shaped company strategy, impacted revenue and shaped market perception.

Call 1-800-553-8159 to learn more about Five9