[WEBINAR] Practical Ways to Boost Agent Morale
Is agent morale a top challenge for your team? Providing extraordinary customer experience can be tasking to the most experienced agent. Pizza parties, contests, and ping pong tables are fun, but they’re not enough to move the needle.
Even leaders with the best intentions tend to struggle to get agents to bring their best selves to work each day. The result? Disengaged agents, poor service, and frustrated customers. However, it doesn’t have to be that way.
Join Jeff Toister from Toister Performance Solutions, Inc. and Darryl Addington from Five9 on May 22nd at 11 a.m. PT to find out how you can practically refine your people, process, and technology strategies to overcome some of the common obstacles to high morale and engaged employees.
During this webinar, you will learn:
- The counterintuitive reason why motivation is a top challenge for contact center agents.
- A critical link between agent morale & empowerment that's vital to delivering extraordinary customer experiences.
- How Five9 Genius™ Intelligent Cloud Contact Center can empower your agents, helping you transform both the employee and customer experience.
Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
Space is limited! Reserve your spot today here.