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Advantages Hosted Contact Center

What Are the Advantages of a Hosted Contact Center?

Your business needs to take advantage of the current hosted contact center trends. You want to study the options available today so you can be confident in your choice. How can you be certain you are being as proactive as possible?


The best course is to select the industry leader. With over 15 years experience, Five9 has more than 2000 customers worldwide who have that confidence. Five9 Virtual Contact Center solutions include:

  • Automated Call Distributor — use skills based routing, outbound dialers, and voice self-service
  • Multi-channel tools for social channels, chat, email, mobile, and phone
  • Intelligent technology layer with NLP, business rules, routing engine, and representative assistance tools
  • Sophisticated management applications — dedicated supervisor tools for coaching and monitoring
  • Live and historical reporting, recording, and quality control
  • Scalable, secure, compliant, and trusted platform

Five9 solutions optimize the advantages of a hosted contact center. Call the Five9 team at 1-800-553-8159 or simply click on "Get Info" and we will contact you ASAP with more information and a customized quote.

Advantages Hosted Contact Center

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information