Predictive & Auto Dialer Software
The Future of Auto Dialers is Here
Remember the original call centers? First of all there was A LOT of monotonous manual dialing. Tons of sad numbers, out-of service number, answering machines, and busy signals. Agents were super frustrated trying to find customer information searching through pages and pages of binders or handwritten notes. Hopefully, you are remembering this all of days of old, not what your call center looks like today.
Now agents want to eliminate the commute and their cubicle. We are all thinking outside the box. We are all ready to day goodbye to unscalable on-premise hardware and constant dependence on IT. Technology has changed all of that. Out with the old ways. In with the new and revolutionary predictive and auto dialers from Five9.
There is no technical or logical reason agents can not enjoy a better work experience. Think about it, the happier they are the more likely they are to provide a much better customer experience. It's a win- win! Five9 created a system that ensures cost, energy, and time savings.
Five9 Auto Dialers include:
- Progressive Dialer - provide variable calls-to-agent ratio determining how many calls the system needs to place as reps become available
- TCPA - prevent automated dialing not in compliance with (TCPA) regulations
- Preview Dialer - allow sales reps to review customer contact records before dialing
- Predictive Dialer - calculate the number of calls to dial based on the average connect rate and historical agent statistics
- Power Dialer - continuously dial at a fixed number based on your desired calls-to-agent ratio
Harness technology and take your call center to a whole new level with Five9's award winning dialer system. Watch the quick video and partner with us today.
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Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.
Achieve success with our business results approach to sales, implementation, and service.
Adapt the cloud contact center to the needs of your business - not the other way around.
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Make it easy for your agents to deliver the superior experience your customers want.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers. Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.
Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to there is a new call waiting for them.
A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from...
A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.
A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials...