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Dialer System

The Future of Dialer System's is Here

Remember the original call centers? First of all there was A LOT of monotonous manual dialing. Tons of sad numbers, out-of service number, answering machines, and busy signals. Agents were super frustrated trying to find customer information searching through pages and pages of binders or handwritten notes. Hopefully, you are remembering this all of days of old, not what your call center looks like today. 

Now agents want to eliminate the commute and their cubicle. We are all thinking outside the box. We are all ready to day goodbye to unscalable on-premise hardware and constant dependence on IT. Technology has changed all of that. Out with the old ways. In with the new and revolutionary dialing system from Five9. 


There is no technical or logical reason agents can not enjoy a better work experience. Think about it, the  happier they are the more likely they are to provide a much better customer experience.  It's a win- win! Five9 created a system that ensures cost, energy, and time savings. 


Five9 Dialers include:

  • Progressive Dialer - provide variable calls-to-agent ratio determining how many calls the system needs to place as reps become available 
  • TCPA  - prevent automated dialing not in compliance with (TCPA) regulations
  • Preview Dialer - allow sales reps to review customer contact records before dialing
  • Predictive Dialer - calculate the number of calls to dial based on the average connect rate and historical agent statistics
  • Power Dialer - continuously dial at a fixed number based on your desired calls-to-agent ratio

Harness technology and take your call center to a whole new level with Five9's award winning dialer system. Watch the quick video and partner with us today. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information