Real Results, Real Impact: The New CX Delivers More

Smart Metering Systems modernized its legacy contact center with Five9, unifying channels, improving visibility, and enabling data-driven outreach to increase conversions, streamline scheduling, and support scalable growth.

The Aldo Group partnered with Five9 to unify its contact center, automate workflows, and reduce costs, improving agent performance and delivering faster, more seamless omnichannel customer experiences.

BTG Pactual partnered with Five9 and Nuveto to modernize customer engagement, scale operations, and support rapid growth with a more resilient, flexible cloud contact center platform.

SONDA modernized its helpdesk with AI-powered solutions from Five9, automating routine requests, reducing wait times, and improving agent productivity while delivering faster, more efficient customer support.

Christian Healthcare Ministries scaled to support rapid growth by implementing Five9, improving call routing, reducing transfers, and enhancing member experience through automation and AI-driven efficiencies.

Omaha Steaks faced holiday demand spikes, straining legacy systems that limited remote work, required manual payments, and struggled with call surges, causing long wait times and potential lost revenue.

After a major outage, TDG rapidly transformed its contact center with an AI-driven, omnichannel approach. By unifying customer interactions and automating workflows, the company improved efficiency, reduced wait times, and empowered agents with real-time insights. The result is faster, more personalized, and consistently reliable guest experiences at scale.

Yopa, a fast-growing real estate company, overcame scaling challenges with Five9, boosting productivity and reaching more prospects efficiently while enhancing call-center performance and customer experience.

Wyndham Hotels & Resorts transformed its contact center with Five9, replacing complexity with AI-driven efficiency. The result? Faster guest support, reduced friction, and a scalable foundation for delivering seamless travel experiences worldwide.

By uniting across The Five9 Intelligent CX Platform, PUMA’s Customer Service team ditches delays, accelerates resolutions, and keeps customers moving—faster, smarter, and always on track with their FOREVER. FASTER. mission.