A client services company, Serefin moved to the cloud with Five9 and now drives an 80% call deflection rate while scaling to meet sudden demand.

PING has a mission to be the unquestioned leader in design, quality, innovation, and service. The company has been providing personalized experiences with its custom golf products since 1959. See how PING — a 2023 Five9 Reimagine Award winner — brings joy to its contact center by moving to the cloud and creating deeper insights for a personalized customer experience.

Two File Dynamics clients with separate needs asked for a joint contact centre solution. See how Onecom and Five9 delivered while personalising the customer experience.

BPO organizations facing challenges such as decreasing productivity and agent attrition are signs that they must transform their contact center. See how these BPO companies used Five9 to boost their business.

A global professional services organization serving multiple industries and countries took a leap toward modernizing its operations. Since implementing Five9 workflow Automation, the organization has increased productivity and reduced operating costs by eliminating manual monitoring and processes.

The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more.

Healthcare Technology provider whose technology connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. Using Five9 and Salesforce integration to power next-generation of care.

With its call center on the verge of failing, adHere made a final rescue attempt. See how Five9 enabled the advertising agency to experience a massive jump in revenue.

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.

A healthcare partner delivering extensive support services moved from on-premises CX to the cloud and expanded its operations internationally with Five9.

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.

At Five9 everything we do begins and ends with our customers. We are passionate about enabling our customers to provide exceptional customer experiences, and we are determined to help them succeed. The customer stories and quotes in this eBook highlight the challenges our customers have faced and share how Five9 helped them achieve their business objectives—creating valuable partnerships and delivering extraordinary experiences to their customers along the way.

From You Flowers offers quick customer support on any channel the customer chooses: chat, email, or phone. It also prioritizes personalization to ensure each customer has the experience that’s right for them.

OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency.

Retail companies around the world elevate their contact centers by moving to the cloud seamlessly with Five9. As these customer success stories show, Five9 leads the way to better CX while also creating a one-of-a-kind partnership.

AdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices. With 51 hospitals, 2,800 employed physicians, and 80,000 employees across nine U.S. states, AdventHealth strives to take care of its patients “mind, body, and spirit.” AdventHealth addressed several key issues, including gaining visibility into call volumes for the physician practices across multiple systems.

In this edition of Take5, Stephanie Wisdom of Five9 sits down with Michelle Cirocco, Executive Director of the Televerde Foundation, to learn how Televerde empower their engagement center agents.

Take5 Series Hosted by Erin Wilson with Guest Teddy Liaw, CEO of NexRep. Join us as we uncover secrets from contact center experts, fanatics and gurus.

Sonda is an IT Services and IT Consulting organization helping companies in more than 11 countries with digital transformation.

Ivan Escamilla, process improvement manager for SONDA, discusses SONDA's transition to the Five9 ecosystem with Five9’s Dennis Mullert. They talk about the contributions of Five9 partner, Movigoo, and what's next for SONDA and Five9, artificial intelligence, and the contact center space.