Preview Dialler:
Empower Agents with Information

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What Is a Preview Dialler?

A Preview Dialler allows each contact record to be automatically delivered to agents based on your outbound campaign settings, such as list priority and ratios. This feature enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer. The system automatically dials based on your campaign settings and agents can optionally skip records that should not be dialled.

Preview dialling is ideal for contact centres that deal with complex sales. Before dialling, the Five9 Preview Dialler delivers essential information to agents so they can better prepare for their next call, maximising the chances of a positive business outcome. This functionality empowers your agents while leveraging automation, ensuring powerful customer connections.

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Inform Your Agents

The Preview Dialler allows agents to review contact history and relevant information before connecting, putting them in a better position to make the sale.

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Increase Efficiency

Using the Preview Dialler, contact centres waste less time dialing and spend more time talking to live prospects. This leads to more sales and greater revenue gains.

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Multiple Dialling Modes

Five9 offers a variety of dialling modes to suit your needs. The Dialler accounts for time zones and list penetration and can be customised to meet compliance and business needs.

Five9 is the heart of this organisation. We wouldn’t be where we are without it.
Brian Ernst
CEO, Senior Health Solutions
Datasheet Outbound Contact Center

Datasheet: Outbound Contact Centre

Learn how you can leverage Five9’s advanced automated dialler technologies to boost your contact centre’s productivity.

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Datasheet Outbound Contact Center

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Outbound Contact Centre Features


Predictive Dialler


Power Dialler


Campaign & List Management


Data Import


Quality Management


Real-Time Recording


Cloud APIs


Web Callback


Drag & Drop Script Design


Progressive Dialler


Preview Dialler


DNC Compliance


Call Recording


Historical Reporting


Contact History Database


At-Home Agents


CRM Integrations


Dialler List Management

Make It Happen With Five9

Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.


Predictive dialling connects agents only to live prospects, maximising calling efficiency.


Use list priorities and ratios, so your agents can focus on their most qualified leads.


Automate agent callbacks using the Disposition Timer and redial feature.


Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Call +44 203 318 7902 for More Information