Preview Dialler:
Empower Agents with Information
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What Is a Preview Dialler?
A Preview Dialler allows each contact record to be automatically delivered to agents based on your outbound campaign settings, such as list priority and ratios. This feature enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer. The system automatically dials based on your campaign settings and agents can optionally skip records that should not be dialled.
Preview dialling is ideal for contact centres that deal with complex sales. Before dialling, the Five9 Preview Dialler delivers essential information to agents so they can better prepare for their next call, maximising the chances of a positive business outcome. This functionality empowers your agents while leveraging automation, ensuring powerful customer connections.
Inform Your Agents
The Preview Dialler allows agents to review contact history and relevant information before connecting, putting them in a better position to make the sale.
Increase Efficiency
Using the Preview Dialler, contact centres waste less time dialing and spend more time talking to live prospects. This leads to more sales and greater revenue gains.
Multiple Dialling Modes
Five9 offers a variety of dialling modes to suit your needs. The Dialler accounts for time zones and list penetration and can be customised to meet compliance and business needs.
Five9 is the heart of this organisation. We wouldn’t be where we are without it.
Datasheet: Outbound Contact Centre
Learn how you can leverage Five9’s advanced automated dialler technologies to boost your contact centre’s productivity.
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Outbound Contact Centre Features
Predictive Dialler
Power Dialler
Campaign & List Management
Data Import
Quality Management
Real-Time Recording
Cloud APIs
Web Callback
Drag & Drop Script Design
Progressive Dialler
Preview Dialler
DNC Compliance
Call Recording
Historical Reporting
Contact History Database
At-Home Agents
CRM Integrations
Dialler List Management
Make It Happen With Five9
Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Prospecting
Predictive dialling connects agents only to live prospects, maximising calling efficiency.
Qualifying
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Nurturing
Automate agent callbacks using the Disposition Timer and redial feature.
Converting
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Why Choose Five9
Simple Pricing
Monthly or annual pricing - no long-term contracts.
Reliability
Powerful, scalable, and secure cloud solutions.
Industry Leadership
Recognised by Gartner as a leader in Contact Centres.
CRM Integration
Integrate with all the leading CRM packages.
Cloud Platform
All you need is a computer, a headset, and Internet.
Call +44 203 318 7902 for More Information