PAR Delivers Superior CX with Five9 and Zoom

As PAR Technology moved to the cloud from its on premises solution, the company needed a unified communications as a service (UCaaS) system and a cloud contact center as a service (CCaaS) provider to easily collaborate across the organization. PAR chose Zoom and Five9 for their integrated solution to improve operational performance and provide exceptional support for agents and customers alike.

Read the case study to learn how PAR:

• Enables agents to work from anywhere and provide more human customer service experiences

• Leverages the integration with Zoom and Five9 to empower agents to access experts anywhere in the world and quickly resolve customers’ issues

• Has improved first contact resolution and increased customer satisfaction

• Uses Five9’s quality management system to improve agent performance and the customer experience

• Has reduced administrative overhead for IT