Five9 Performance Dashboard
Access to information is incredibly important for contact centres, and the ability to take that information and make it actionable is a vital part of being successful. Using the right dashboards enables you to view and use data in ways that improve performance across your contact centre.
Five9 Performance Dashboard aligns goals, increases performance transparency and alignment, and fosters collaboration to instill a culture of high performance and accountability. It provides a single view of the truth, enables you to make faster and more informed decisions, and maximises everyone’s contribution to success.
Read this data sheet to learn how to:
- Optimise performance with real-time, easy-to-access data
- Increase agent engagement, empowerment, and productivity
- Use gamification to motivate agents and increase focus
- Enable remote agents to access information from anywhere