Skip to main content

Migrate. And Automate!

Migrate to Five9 and automate your most difficult  and time-consuming call center tasks!  

  • Eliminate time-consuming manual processes
  • Reduce operational costs with simplified real-time workflow
  • Automate operations. Streamline service today! 

Image
Surprised man

Workflow Automation. Without the Work!

Contact centers of all sizes suffer from the same problem: there are always more tasks to be done than people to do them.  But according to a McKinsey study , 45% of these day-to-day tasks could be automated with programmable, consistent, automated workflows. 

Five9 Workflow Automation removes duplicative, repetitive work and frees your call center representative so they can focus on higher value conversations. 

Bring consist workflows to the customer experience and change the conversation from operational KPIs to outcome based results! 

Get a Quick Quote

Reduce Operational Expense with Automate Workflows

Digital Outreach

  • Respond promptly & consistently to social media mentions
  • Voice, email, SMS, or social media omni-channel communication

Social Engagement

  • Respond promptly & consistently to social media mentions
  • Voice, email, SMS, or social media omni-channel communication

Operational Intelligence

  • Real-time and historical reporting & data visualizations
  • Conditional alerts based on threshold

Proactive Notification

  • Continuously monitor events
  • Automatically initiate omni-channel notifications

Boost Productivity with Pre-Built Contact Center System Integrations Application Integrations

Application Integrations

  • 50+ out-of-the-box integration
  • Aggregate information from real-time data streams
  • Display information from connected systems with built-in data visualizations

Image
computer
Image
88

Automated Workflows

  • Automated workflows based on events in Five9 or external systems
  • Visual ‘no code’ workflow design
  • Conditional branching logic flows

IDC Report: The Next Evolution for Contact Centers Is Driving Business Value from Targeted Automation

Download Report

Image
IDC Technology Spotlight Workflow Automation Report Screenshot

Leading Brands Choose Five9

US Customer Logos