Workflows can be complex because your needs are complex. However your customers and agents experience should be simple and with Five9 and ServiceNow ITSM and CSM integration into the Five9 Intelligent Cloud Contact Center we give them what they expect.
Match inbound and outbound customer information and provide “screen pops,” by opening corresponding Dynamics 365 records. Agents see important customer data prior to accepting the interaction.
Effectively prioritize and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.
Rich administrative and supervisor environment to manage your contact center agents, IVR scripts, campaigns, and agents skills.
Click-to-call from Dynamics 365 to easily reach out to customers.
Save call logs automatically when a call ends ensuring that every interaction is stored in the system of record -- Keeping teams synced on all customer and prospect communication.
Empower agents with rich call handling such as recording, parking, cold or warm transfers and conferences, click-to-dial and more - all from within a single Dynamics 365 desktop.
Engage with customers through voice, email, and chat – all within a single ServiceNow desktop.
Gain access to all contact center resources, such as demos, white papers, data sheets, and more.
All fields are required.
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Predictive dialing connects agents only to live prospects, maximizing calling efficiency.
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Automate agent callbacks using the Disposition Timer and redial feature.
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Call 1-866-622-1926 for More Information