Getting the superior service you expect with ServiceNow and Five9
Contact UsChange your customer's workflow experience with the ServiceNow and Five9 integration
Workflows can be complex because your needs are complex. However your customers and agents experience should be simple and with Five9 and ServiceNow ITSM and CSM integration into the Five9 Intelligent Cloud Contact Center we give them what they expect.
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Data-Rich Screen Pops
Match inbound and outbound customer information and provide “screen pops,” by opening corresponding Dynamics 365 records. Agents see important customer data prior to accepting the interaction.
Powerful Call Routing
Effectively prioritize and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.
Easy-To-Use
Rich administrative and supervisor environment to manage your contact center agents, IVR scripts, campaigns, and agents skills.
Click-to-call
Click-to-call from Dynamics 365 to easily reach out to customers.
Automatic Call Logs
Save call logs automatically when a call ends ensuring that every interaction is stored in the system of record -- Keeping teams synced on all customer and prospect communication.
Agent Call Control
Empower agents with rich call handling such as recording, parking, cold or warm transfers and conferences, click-to-dial and more - all from within a single Dynamics 365 desktop.
Datasheet: Five9 Adapter for ServiceNow
Engage with customers through voice, email, and chat – all within a single ServiceNow desktop.
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Boost Productivity with Five9
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Prospecting
Predictive dialing connects agents only to live prospects, maximizing calling efficiency.
Qualifying
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Nurturing
Automate agent callbacks using the Disposition Timer and redial feature.
Converting
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Why Choose Five9
Simple Pricing
Monthly or annual pricing with no long-term contracts.
Reliability
Powerful, scalable, and secure cloud solutions.
Industry Leadership
Recognized by Gartner as a leader in Contact Centers.
CRM Integration
Integrate with all the leading CRM packages.
Cloud Platform
All you need is a computer, a headset, and Internet.
Call 1-866-622-1926 for More Information