Deliver end-to-end customer service with ServiceNow and Five9

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Five9 Intelligent Cloud Contact Center for ServiceNow

Five9 seamlessly connects contact center and ServiceNow functionality giving agents a single solution in a single workspace for providing great customers experiences. Agents no longer need to switch between applications, wasting time and creating distraction, in order to understand who the customer is and their history.

Five9 brings full omnichannel interaction capabilities and powerful routing capabilities to ServiceNow. Connect customers to the best agent no matter how they contact you– voice, email, or chat. Agents automatically get the critical information they need to provide a personalized experience for customers, before they even start interacting with them.

Deliver complete end-to-end customer service with ServiceNow and Five9.

Powerful Call Routing

Effectively prioritize and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.

Data-Rich Screen Pops

Match inbound and outbound customer information and provide “screen pops,” by opening corresponding ServiceNow records. Agents see important customer data prior to accepting the interaction.

Easy-To-Use

Rich administrative and supervisor environment to manage your contact center agents, IVR scripts, campaigns, and agent skills.

Click-to-call

Click-to-call from within ServiceNow to easily reach out to customers and prospects.

Agent Interaction Control

Empower agents with rich interaction handling for chats, emails, and calls including recording, parking, cold or warm transfers and conferences, click-to-dial and more - all from within the ServiceNow workspace.

Automatic Interaction Logs

Save logs automatically when an interaction ends ensuring that every interaction is stored in the system of record -- keeping teams synced on all customer communication.

“I’ve leveraged Five9 as the backbone of a call center across two companies and have had an excellent experience working with both the software itself and the Five9 implementation and support staff.”
Alissa Stanley, Executive Operations Analyst
HomeWorks Energy

Datasheet: Five9 Adapter for ServiceNow

Engage with customers through voice, email, and chat – all within a single ServiceNow desktop.

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Making a Big Difference in the Bottom Line

See how the Five9 integration with ServiceNow helped a customer improve their bottom line while delivering exceptional customer service.

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Integration Features

Pre-built Integration

Intelligent Interaction Routing

Integrates with Classic or Agent Workspace

Works with ServiceNow CSM or ITSM

Omnichannel (voice, chat, email) interactions

Built-In Customizability

Call History and Recording

Matches Customer with ServiceNow Data

Click-to-Dial

Inbound and Outbound Interactions

Data-Rich Screen Pops

Easy Administration

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Boost Productivity with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Outbound dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Deliver end-to-end customer service with ServiceNow and Five9