FIVE9® UNIFIED COMMUNICATIONS WITH MICROSOFT TEAMS

Five9 and Microsoft Teams

Bridge the gap between contact center agents and subject matter experts in real-time, anywhere in the organization.

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Accelerate Issue Resolution and Improve Customer Experiences with Microsoft Teams

Utilizing Five9 with Microsoft Teams integration accelerates the path to first contact resolution while optimizing the customer’s experience. Customers gain confidence in your business as agents can connect directly to subject matter experts in real-time using an embedded at-a-glance directory to see individual availability. Agents can easily identify the right expert, understand their availability, and click to contact them.

Five9 and Microsoft Teams can help you deliver a delightful, continuous experience. Agents instantly see experts’ availability and are enabled to connect everyone together in real-time—without searching, waiting, or losing the customer.

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Five9 and Microsoft Teams: Delivering Exceptional Experiences

Real-Time Collaboration Across the Organization

View the presence and availability of experts in real time through an "at-a-glance" directory with the ability to click-to-call, conference, or transfer the call.

Five9 and Microsoft Teams Consolidated Directory

Agents can view a consolidated directory of agents and subject matter experts in their company, identified by department, so agents can quickly find the right expert.

Seamlessly Move Calls Toll-Free

Calls to a business that require contact center attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact center can be transferred to Microsoft Teams users without incurring additional toll charges.

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93% of customers are likely to make repeat purchases with companies who offer excellent customer service.

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With the Five9 integration with Microsoft Teams, we were able to put our customers and prospects in touch with our subject matter experts and account managers immediately, directly enhancing the overall customer experience. We’ve been able to spend less time searching for the right expert and refocus our attention to providing the right answers to customers in real time.

Keith Washington

VP of Products, ProSites

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Agent-Expert Consultation

  • Consolidated directory of Five9 and Microsoft Teams subject matter experts
  • Agents have direct access to connect with subject matter experts
  • Identify users by department to quickly find the right expert
  • At-a-glance" directory providing presence information
  • Click-to-call, conference, or transfer a call

Telephony Connect

  • Automatically redirect general calls to the contact center
  • Redirect to the correct skill groups in the contact center
  • Toll-free on-net calling, conferencing, and transfers
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We’ll help you find the right strategy and products for your evolving business

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Resources to Help You Get Started

Data Sheet

Five9 UC Integration with Microsoft Teams

Download the Data Sheet

Infographic

Why Integrate Microsoft Teams

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White Paper

Breaking Down the Walls Between the Contact Center and the Business

Download the White Paper
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