Bridge the gap between contact center agents and subject matter experts in real-time, anywhere in the organization.
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Utilizing Five9 with Microsoft Teams integration accelerates the path to first contact resolution while optimizing the customer’s experience. Customers gain confidence in your business as agents can connect directly to subject matter experts in real-time using an embedded at-a-glance directory to see individual availability. Agents can easily identify the right expert, understand their availability, and click to contact them.
Five9 and Microsoft Teams can help you deliver a delightful, continuous experience. Agents instantly see experts’ availability and are enabled to connect everyone together in real-time—without searching, waiting, or losing the customer.View a Demo
View the presence and availability of experts in real time through an "at-a-glance" directory with the ability to click-to-call, conference, or transfer the call.
Agents can view a consolidated directory of agents and subject matter experts in their company, identified by department, so agents can quickly find the right expert.
Calls to a business that require contact center attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact center can be transferred to Microsoft Teams users without incurring additional toll charges.
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment