Empowering Workforce Flexibility with Five9

Receiving over 4,000 calls a day, athenahealth tries to resolve all requests within 24 hours. Athenahealth provides network-enabled services for healthcare and point-of-care mobile apps in the United States. With agents in multiple locations athenahealth was faced with finding a new contact solution that could scale to their growth and allow agents to work remotely.

Read the case study to learn how athenahealth:

• Easily moved to a cloud contact center solution reducing overhead costs
• Enabling a remote workforce for agents
• Empowered supervisors to provide remote new agent training with ease
• Seamless integration with multiple systems including Salesforce CRM