Driving Faster Customer Service With Five9 Salesforce Integration

Salesforce plays a major role in enabling agents in CARFAX’s contact center to understand a customer’s identity and history with the organization. But without a strong integration between the contact center and Salesforce, CARFAX agents were manually tasked with working between two systems that did not talk to each other. This led to unnecessary delays in responding to customers and often an incomplete view of the customer.

Download this case to learn how CARFAX implemented Five9’s cloud-based contact center solution to:

• Improve agent workflows and provide valuable insights into trends and deal intelligence
• Provide agents with a unified platform that delivers an exceptional customer experience
• Answer 85% of calls within 12 seconds