Public Partnerships Works from Home with Five9
Public Partnerships supports individuals with disabilities or chronic illnesses and aging adults to “self-direct” their own long-term homecare. Public Partnerships was using an on premises solution that was unable to handle the increase in call volume and needed to find a solution that could quickly adapt to the growth it was facing.
Read the case study to learn how Public Partnerships:
- Scaled its cloud contact center to adjust and grow as needed
- Integrated technologies that increase agent productivity through a single, unified solution
- Enabled the company to hire talent from anywhere with remote work capabilities
- Increased efficiency with call schedule adherence
