Skip to main content

Public Partnerships Works from Home with Five9

Public Partnerships Works from Home with Five9

Public Partnerships supports individuals with disabilities or chronic illnesses and aging adults to “self-direct” their own long-term homecare. Public Partnerships was using an on premises solution that was unable to handle the increase in call volume and needed to find a solution that could quickly adapt to the growth it was facing.

Read the case study to learn how Public Partnerships:

  • Scaled its cloud contact center to adjust and grow as needed
  • Integrated technologies that increase agent productivity through a single, unified solution
  • Enabled the company to hire talent from anywhere with remote work capabilities
  • Increased efficiency with call schedule adherence

Download the Case Study