No Surprises Act’s Impact on Healthcare Contact Centers

The contact center plays a crucial role in a healthcare patient’s experience. With the newly implemented No Surprises Act, healthcare organizations have faced significant challenges due to an influx of incoming calls. 

Find out how Five9 Intelligent Virtual Agent can enable healthcare contact centers to:  

• Reduce admission clerk average handle time to 3.5 minutes. 
• Lower the total number of incoming calls. 

• Provide patients with cost estimates instantly.