Digital CX Opportunities to Kickstart the New Year
If 2020 made one thing clear, it's that digital transformation is here to stay. What does this mean for customer experience (CX) leaders and the contact center as they navigate the year ahead?
Join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and contact center priorities to meet the demands of the new digital consumer.
Join our on-demand webinar to learn:
- How AI-driven automation is changing the nature of contact center work
- The tools remote agents need to optimize the digital consumer experiences
- Top modernization and investment priorities for contact centers in 2021