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The McKesson Story: Improving the Prescription Refill Process with AI


Do your patients struggle with your prescription refill process? Are you a source of frustration vs. a helping hand? More often than not, it is painfully hard for patients to navigate obtaining prescriptions. 

Fortune 10 pharmaceutical distributor McKesson saw this problem with their patients and sought help from Five9 to alleviate their ailments.  After applying Five9 AI to their process, McKesson improved their call resolution success rate by 50%+ and saved thousands of hours of repetitive and tedious work, empowering their agents and removing customer frustration. 

Join this webinar to learn from McKesson Director of Vendor Solutions Ed Albrektsen about how McKesson applied AI to improve their prescription refill process, cut down on repetitive tasks, and reserve their agents' time for more challenging patient issues. 

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