Benefits of a Cloud Contact Center
Lower Your Costs & Improve Performance with Five9
Balance your need to contain costs with your need to maintain a great customer experience by leveraging the power of the Five9 cloud for your contact center. Developing contact centers the old way, with on-premise hardware and software, was complex, expensive, and time-consuming. Moving your contact center to the cloud changes everything — say goodbye to large upfront investments, long deployments, expensive maintenance, difficult upgrades, and managing multiple vendors. With Five9, you get all the rich functionality of a legacy on-premise system but with even more benefits: control, time savings, scalability, business agility, flexibility, reliability, and our years of cloud contact center experience.
Make your contact center move as fast as your business. Switch to the Five9 cloud and get up and running in a matter of days. And don’t worry about getting trapped in any long-term contracts — with Five9, you can pay as you go on a monthly basis.
Thanks to the flexibility of the cloud, you can scale seats as needed — all it takes is a phone call. Deploy your cloud contact center in a matter of days, and pay as you go with no long-term contracts.
Even non-technical people can set up, manage, and change sophisticated routing strategies, IVR scripts, and call prompts. Business users can be self-sufficient, reducing reliance on consultants and IT.
Security & Reliability
Five9 is designed with advanced encryption, intrusion detection, firewalls, and a vulnerability management system to protect your voice traffic and data. Redundant data centers mitigate service disruptions.
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The Five9 Advantage
Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.
Unlike complex on-premise contact centers, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.
Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications, and operations against breaches and unforeseen events.
Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximize up-time, we offer redundant global data centers geographically dispersed with failover capability.
Based on our extensive analysis, we found Five9 to be the best value.
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.