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5 New Enhancements for Five9 Aceyus VUE

Byron Copley
Byron Copley Associate Content Strategist

Five9 Aceyus VUE, our newest data integration solution, helps your business visualize, analyze, and report contact center data in real-time.   

Aceyus introduced the first version of this data integration solution in 2007. Many upgrades and new versions have followed. Customer feedback and the imagination and initiative of the Five9 Aceyus VUE Development Team have influenced the upgrades over the last 15 years. And we continuously improve Five9 Aceyus VUE to meet the ever-changing needs of your business.  

Because the data integration software sector is a restless environment, we never rest on our laurels.  

Five 9 Aceyus VUE: 20 Solution Upgrades 

The Five9 Aceyus VUE application offers many new features that improve user experience, operational efficiency, and application serviceability. In addition, enhancements to key data integration software functions and security controls simplify access to all sources of actionable data.   

In this blog, we review five of the 20 upgrades we’ve made to Five9 Aceyus VUE. It’s a never-ending process to hone the slicing-edge of data integration solution technology that delivers a seamless, connected, and frictionless customer experience. Five9 Aceyus VUE takes a revolutionary step forward to expand the availability and the power of contact center data.  

New Navigation Bar 

One of the most significant improvements we’ve made to Five9 Aceyus VUE is our new navigation bar, which replaces the navigation tree of the previous version. The new navigation bar is on the left side of the screen. We simplified navigation with added screen space to view and manage data. The clear and concise labels help find the data aspects that matter to you with ease.  

The New Navigation Bar offers navigation categories that include Reports, Data Scopes, and Filters.  

New Universal Search Function

Five9 Aceyus VUE also offers a new universal search function, allowing you to search a name or a string across all pages in the application. This timesaver helps you stay on task and access and analyze data without abandoning the present page you are viewing. Merely select “All” in the dropdown menu and enter the proper search term. Or choose a specific page from which to search for a term.   

Search results indicate the location of a page or component. For example, “Dashboards,” “Data Scopes,” “Reports,” “Security Groups, etc.” 

Upgraded Charts and Graphs  

In versions prior to Five9 Aceyus VUE, graphs and charts were visible only in a report or on a dashboard. Five9 Aceyus VUE allows you to preview the appearance of a graph or chart before saving it. And you can make final changes before generating a report or a dashboard.    

Preview a chart or graph, make revisions on the fly, and review different configurations to tell the best story in a single image.  

Soft Delete / Recover 

Eliminate the mistake of permanently deleting crucial work and data! 

Unsaved Changes Notification

Five 9 Aceyus VUE now offers Unsaved Changes Notification throughout the application. If you navigate away from an object while creating or editing it, Five9 Aceyus VUE prompts you to save changes before they are lost! Like the Soft Delete / Recover Feature, the Unchanged Changes Notification preserves the latest improvements and changes before they vanish from a dashboard forever! 

Save time, your hard work, and great ideas!  

These are only five of the 20 significant upgrades to the Five9 Aceyus VUE platform, which will help you improve the customer experience. To learn more about these and the other 15, schedule a demo today!   

Also, rest assured that the Five9 Aceyus Development Team is already busy updating the existing version as well as creating the next iteration of Five9 Aceyus VUE.  

Visit for more information! 

Byron Copley
Byron Copley Associate Content Strategist

Call 1-800-553-8159 to learn more about Five9