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Five9 Aceyus VUE: The Cloud-Based Solution for Contact Center Data Integration 

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Byron Copley
Byron Copley Associate Content Strategist

Is organizing, integrating, and visualizing disparate data sources challenging in your contact center?  

Five9 designs and develops robust reporting and analytics platforms that seamlessly integrate customer-engagement technologies to offer a centralized view of your relevant contact center data in real-time.  

Now, you can gain efficiency through visibility.  

Integrate and connect contact center data in real-time to maximize business impact 

Five9 Aceyus VUE is a cloud-based Software as a Service (SaaS) offering disparate data aggregation, integration, normalization, visualization, analytics, and reporting. Five9 Aceyus VUE brings core enterprise data together: customers, products, locations, vendors, partners, and assets within its data warehouse, the Five9 Aceyus Vault. It stores enterprise data as well as customer relationships, interactions, and transactions.   

Five9 Aceyus VUE creates a comprehensive, trusted data foundation—a single source of information that customers count on. It continuously unifies, cleanses, standardizes, and enriches data to fuel real-time operations.  

  • Better understand your customers and their end-to-end journeys 

  • Become a more customer-centric business 

  • Increase sales and customer loyalty  

As your business changes, you expect your data management application to adapt. Five9 Aceyus VUE does just that. It is agile enough to fit your needs now, and in the future. It scales with you. It connects new sources of data faster and easier than you might expect. It provides reliable enterprise-class cloud security. Your organization becomes more resilient as you accelerate data value creation and fuel its ongoing effectiveness.  

Five9 Aceyus VUE takes a revolutionary step forward to extend the availability and power of contact center data to those who need it.   

Digital transformation requires trusted contact center data integration 

To thrive in this digital age, companies must transform into cloud-based, customer-obsessed businesses to meet accelerated and ever-changing expectations. Data in disparate systems block this transformation. If not aggregated, integrated, normalized, and organized, data becomes a liability, damaging your business.    

Harnessing contact center data enables your business to stay ahead of the technology curve and help deliver a connected customer experience that: 

  • Integrates your data segments into a single view 

  • Increases operational speed and agility 

  • Anticipates what your customers need and want  

  • Empowers you to control your data  

High-quality integrated contact center data by Five9 Aceyus VUE creates accelerated value  

Accelerate the value of data to maximize its impact, magnify growth, increase efficiency, and minimize risk. Reliable, high-quality, integrated real-time data is essential to your business. You require access to reliable, insight-ready data to power decisions and drive business value. Are you presently challenged with accessing trusted data amid increasing volumes and data silos?  Do your Legacy systems slow you down?    

Integrate and optimize data for action to provide customers with an exceptional user experience that is consistent, intuitive, and frictionless—no matter how or when they interact with a company.   

Fuel downstream operational and AI systems with comprehensive, exact data in real time at the speed of business, at scale. Every interaction and transaction in today’s digital world creates data. 

How you harness and apply that data decides how well your business succeeds. We are here to help you navigate your digital transformation journey from vagueness to visualization.  

Five9 Aceyus VUE accelerates data value by adopting up-to-date, cloud-based data management.   

Improve Customer Experience 

We know you want healthier relationships with your customers. You want to offer the best possible user experience, predict needs and cover all methods of interaction. With legacy systems and fragmented data, that’s not easy. We make it easier. Our advanced solutions continuously unify and curate all your customer data from disparate channels, brands, and businesses. It can even tie into your old systems, too.  

See the full picture in real-time, take action that improves the customer experience, and increase revenue. An excellent customer experience is more than a connected, consistent user interface. We help you focus on your customers holistically.  

So, you can be responsive to them in all possible ways—from onboarding to delivery of hyper-personalized offers, from sales activities to customer service and support. And, of course, we help you protect their data and use it according to their preferences and consent.   

This adds to your bottom line in several ways: 

  • Happy, loyal customers buy more products or services from you, contributing to higher customer lifetime value and revenue.  

  • They trust you, and they speak well of you on social media, which increases your brand reputation and attracts new customers.  

  • Increase knowledge of your customers and their relationships to increase cross-sell and upsell opportunities.   

Great customer experiences are the ultimate win-win scenario. 

Improve operational efficiency and optimize processes 

The longer you’ve been in business, the more likely it is that you suffer with disparate systems, manual processes, and poor data quality. You can’t get reliable data when you need it. Or you make decisions based on incomplete, outdated, and stale information.   

Five9 Aceyus VUE unifies your multi-sourced, complex data into a simple, single source of trusted information. So, you have a complete picture of your operations, all in real-time. When you add other applications, whether on-premises or in the cloud, you can integrate them easily using our API-first approach.  

Poor data quality is often worse than no data. We provide you with the tools to correct your data in Five 9 Aceyus VUE, or at the source. We provide automated data validation rules and matching to make it faster and easier. Consequently, you reduce manual efforts and streamline your operations. You become more productive. And you ensure that correct data is available to those who need it.   

Instantly share this trusted data with your downstream applications—advanced analytics, machine learning, AI, and more—to gain immediate insights. Make better decisions faster. Unlock innovation and new high-value use cases to become a more agile, data-driven organization. And gain ground on your competitors as you reduce operational costs and improve productivity.   

Simplify compliance  

Regardless of your industry, you deal with regulations that affect your business. Compliance is mandatory. Non-compliance incurs penalties, fines, bad publicity, damaged reputations, and loss of customer trust. Data protection and privacy regulations are primary considerations. People have the right to decide who accesses their information and how it is used. To comply, you need robust consent-management processes in place and control over the personal data to manage it following the consent received. This is challenging when you have many sources of personal data across your landscape.   

We enable you to gather customer consent records and make them available to your many applications. You can immediately react when consent is added, changed, or withdrawn. So, you always manage the data according to your customers’ consent and preference. Regulatory agencies require that you report to them promptly and correctly. This requires robust reporting to ensure auditability and visibility of data lineage. We provide dashboards and reports showing historical data, audit logs, and data lineage tracking so you have the information needed to support your compliance requirements. And your internal stakeholders gain from transparency as well.  

Accelerate your success with integrated data  

Today’s most successful businesses are data-driven. They channel and analyze data to make informed decisions more quickly to deliver great customer experiences. They rely on high-quality data to improve profitability, manage risk, and gain a competitive edge. Your business is no different. With a constant supply of clean, compliant, comprehensive data, you have a much clearer picture of your customers and your operations. Now, you can focus on making the right decisions, instead of worrying about getting the right data. Aceyus helps accelerate the value of your data to maximize your impact every day. We believe that when you are empowered with insight-ready data, it’s nothing less than rocket fuel for your success.  

WHY FIVE 9 ACEYUS VUE? 

We believe data should accelerate your success, not hold you back. Our exclusive data-management SaaS offering unifies and cleanses multi-source, complex core data into a single source of trusted information. With the ability to fit any company’s needs in real-time. Five9 Aceyus VUE Aceyus helps you act on your data with confidence. And maximize your impact every day. 

Learn more. Visit www.Five9.com. 

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Byron Copley
Byron Copley Associate Content Strategist

Call 1-800-553-8159 to learn more about Five9