For contact centers wanting to expand across EMEA, figuring out how to deliver a seamless customer experience no matter where they are located can be a challenge. Today’s customers expect interactions with agents to be easy, smooth, and well-informed -- and for agents to have quick access to their past interactions to understand the context of their customer journey. Agents also expect a smooth digital experience where they don’t have to sign on to multiple systems and hunt for information.When you’re juggling multiple onsite and remote contact center locations spread across several regions, how do you ensure that every agent is fully empowered to deliver on these expectations?Here are 5 ways to deliver great customer experiences when you have multiple locations:
These are a few key ways to ensure your contact center can deliver great customer experiences while working across different geographies. Five9 delivers the intelligent cloud contact center that powers all of these abilities.Read our white paper to learn how to create an intelligent cloud contact center that delivers exceptional customer experiences.
Sabine Winterkamp joined Five9 in early 2016 as the Senior Director of Marketing EMEA at Five9 and in this role, she is responsible for all marketing disciplines and activities in the Europe, Middle East and Africa to drive brand awareness and revenue in these markets. Today, she is responsible for all of the international marketing efforts at Five9. She has over fifteen years of marketing experience in the IT business and more than 20 year of business experience with core information and voice service technologies.
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