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All In with our Partners at Channel Connect Nashville

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Mikaela Adolphus Partner Marketing Manager, Channel Partners

As we begin 2023, I wanted to share our expertise and insight from an amazing opportunity this past October, Five9 had as a Diamond Sponsor of the Intelisys | Scansource Channel Connect in Nashville, Tennessee.  

Channel Connect is the season finale to the education and engagement series hosted by Intelisys ScanSource filled with industry projections and networking around technologies driving CX.  A team of eight embarked on this amazing event to not only represent the Five9 brand with over 1,800 attendees but to also build and strengthen new and existing relationships with partners of the Channel. Read on to learn more about our very own Kelli McMillan, Director, Global Partners, and Jake Butterbaugh’s, SVP of Global Partners, experience at Channel Connect Nashville! 


Kelli McMillan:  

Late summer right before school there would be this excitement looming in our house. My Mom would be preparing our clothes, pulling out her recipes and my uncles would be ensuring the car was road ready. Why all this preparation? Our family reunion was just a few weeks away. Our family reunion was a time where all of my cousins from all over the world would descend upon Mexia, TX for a magical time.   
For me, this is the lens in which I view Channel Connect. A whirlwind of weeks preparation packed into 3 days of meaningful connections and engagement with the channel. Of course, under Jamaal Savwoir VP of Partner Experience and Marketing, it was magical. He and his team literally thought of everything from an opening concert with amazing artists like DJ Toast, Dolly Parton and Walker Hayes, to a 5k for the early risers, unique interviews highlighting vendors and technology.   

Five9 maximized our sponsorship of this event by ensuring we engaged with as many partners, VARs, and vendor friends in a multitude of ways. We facilitated multiple education sessions cover the topics of “Delivering CX and CCaaS w/ ROI” and “How to Leverage Virtual Desktop for Your Remote CCaaS Agents.” We hosted over 35 meetings with the leadership of our top strategic partners. We cohosted engaging dinners with Nextiva and Zoom where we taught line-dancing and how to take the perfect selfie. Five9 was certainly all in!   

After a year of AMP'd series events, Channel Connect was a crescendo and an industry highlight where partnerships grew into valuable friendships!   


Jake Butterbaugh:  

Just a quick note to say thank you. What Intelisys and ScanSource pulled off in Nashville was very special – I personally found the event to be the perfect mix of great interactions and meaningful business discussions. I couldn’t be happier we took part in it.  Also, nearly everyone I have spoken to has shared the same sentiment.  

To the CX/CCaaS team in particular, the feedback from the partners/agents was very clear – you are doing an amazing job.  Some of the best CC consultants in the industry are leaning in with Intelisys, because of you.  

Thanks to Intelisys for being a great partner.  It’s been a great 2022 and I look forward to many great years in the future. 


Leaning into partner relationships yields meaningful connections and increased opportunities to win together. Learn more about our Five9 Partner Program today! 

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Mikaela Adolphus Partner Marketing Manager, Channel Partners

Call 1-800-553-8159 to learn more about Five9