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Darryl Addington

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[Webinar] 5 Ways to Create a Modern Student-Driven Enrollment Journey in Higher Education

The benefits of meeting student expectations with a personalized recruitment experience have never been higher, but understanding and communicating those benefits isn’t easy to do. This has created a challenge for higher education admissions and IT decision makers who are tasked with maximizing revenue and minimizing spending.
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Summer Series: IVR Old and New for Improving the Customer Experience [Part 2]

In a perfect world Interactive Voice Response would have been obsolete for a long time already. Self-service has moved away from the phone to web. That being said, IVR can still be a very useful part of your customer’s journey.
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Summer Series: Welcome to the Evolution of the Contact Center [Part 1]

In order to appreciate where we’re going, it’s important to look at how we got here. Over the next six weeks, we are going to reflect on the evolution of the contact center and take a peek into what the future holds.
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Five9 Named a Leader in the 2017 Gartner Magic Quadrant and The Power of Three

Five9 was named a Leader in the 2017 Gartner Magic Quadrant Contact Center as a Service for the third consecutive year in a row.
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[Webinar] How CARFAX Leverages Salesforce and Five9 to Increase Agent Productivity

“Don’t buy a lemon.” It’s one of the first things many people say when you talk about buying a pre-owned car. But what exactly is a lemon? And how do you ensure your new car isn’t one?

Call 1-800-553-8159 to learn more about Five9