Five9 EMEA Summit Will Showcase Innovations That Help Businesses Reimagine CX

On behalf of the Five9 EMEA team, I am excited to announce that we will be hosting our first-ever EMEA summit on the afternoon of the 6th of May 2021. 

In this half-day event, you will have the opportunity to join our executives, Rowan Trollope, CEO, and Jonathan Rosenberg, CTO and Head of AI, as well as partners, customers and analysts, as we discuss industry trends, product innovation and vision. 

Here’s a sneak peek of the agenda and what to expect: 

How did the Contact Centre Market evolve 
Speaker: Martin Redhead, Analyst at MZA 

The impact of the pandemic has forever transformed the way we interact with brands. In this session, you’ll get insights into how the contact centre market has evolved in the last 18 months and what the future holds for the customer service industry in the EMEA marketplace.  

Digital Transformation and Business Resilience Panel Discussion
Moderator: Thomas John, Director EMEA Channel, Five9 

Hear from a wide range of Five9 EMEA partners as they discuss how leading organisations have leveraged the latest innovations in cloud and AI technology to reimagine customer experiences, realise results and thrive in the new customer service landscape.


Making Automation and AI Practical in the Contact Centre
Speaker: Jonathan Rosenberg, CTO and Head of AI at Five9 

The demand for AI and automation in the contact centre has accelerated as leading customer experience practitioners explore ways to reduce costs, manage spikes in call volume and improve efficiencies. Learn how practical AI and automation can help your organisation deliver business results, while also improving the customer and agent experience.
 

The Power of Intelligent Virtual Agent (IVA)
Speaker: Callan Schebella, SVP and GM, Five9 

Consumers want quick and easy access to answers and service. In this session, Callan Schebella will demonstrate how IVA can empower your customers to self-serve, find quick answers to common questions and solve problems faster without using a live agent.
 

Register today and we hope you join us on the 6th of May!

See you virtually,
Brian Atkinson