Five9 and Salesforce Partner to Deliver Joyful CX Solutions 

At Salesforce World Tour NYC last week, Five9 demonstrated the power of real-time call transcription to transcribe conversations. Einstein Next Best Action (NBA) provides tailored, real-time recommendations to contact center agents based on each interaction and seamlessly embeds call recordings to provide audio data to Einstein Conversation Insights (ECI). Consequently, ECI identifies inefficient business processes, trends, and coaching moments all within the Five9 and Service Cloud Voice integration. 

Five9 and Salesforce are advancing our partnership to revolutionize customer experience CX with AI-powered customer interactions. With the Five9 Intelligent CX Platform and the Salesforce Service Cloud Voice Bring Your Own Telephony (BYOT), businesses can elevate their customer experience through innovative technology and seamless integrations.  

Five9 gives organizations the tools to enhance the customer experience and deliver measurable and attainable business outcomes. Whether it's enhancing multi-channel engagement, streamlining operational processes, or harnessing the potential of practical AI, automation, and cloud technology, we provide the solutions you need to exceed customer expectations and drive success. Creating a seamless customer experience is crucial for businesses to build customer loyalty, drive growth, and realize long-term success.

Five9 has been a Salesforce partner for over 15 years and is a top global ISV AppExchange partner, enabling 1,000+ joint customers to deliver Joyful CX and better business outcomes. Five9 and Salesforce recently hosted a joint webinar where we discussed the future of CX, the role of AI, and how the strength of their partnership enables joint customers to revolutionize their CX journey. 

As the contact center industry continues to innovate, meeting the growing demand to enhance CX and improve agent and supervisor access to rich metadata, including CRM and omnichannel insights, Five9 and Salesforce are committed to providing the best solutions to help businesses deliver CX Joy around the world. To learn more about this partnership, visit here.