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Five9 Partners can now become Sales Certified via the Five9 University for Partners

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Virginia Anderson Partner Marketing Director, Partner Enablement

In today’s fast-paced business world, companies must provide customers with efficient, cost-effective, and personalized customer service. AI-powered conversational interfaces like Intelligent Virtual Agents (IVAs) have emerged as a powerful tool to enhance customer experience and increase customer satisfaction. As such, businesses must have skilled professionals who can sell and deploy these technologies effectively. To meet this requirement, Five9 has launched its Five9 University for Partners and a new IVA Sales Certification Curriculum.

Five9 University for Partners 

Five9 University for Partners is designed to help partners build their knowledge, skills, and expertise to sell, deploy, and support Five9 cloud contact center solutions. The University offers a broad range of learning resources, including self-paced e-learning, instructor-led training, and certifications to ensure partners have the skills and knowledge necessary to succeed in the cloud contact center market.     

Topics covered range from sales and marketing to deployment, management, and ongoing support. Five9 University for Partners is designed to enable partners to market, sell, deploy, and provide world-class support for the Five9 award-winning solutions. 

Partner Sales Certification Program 

Prior to the launch of the Five9 University for Partners, Five9 released their Sales Certification in Beta to a limited partner community.  During that Beta period, 688 partners successfully completed the certification and received that recognition via a badging system on the Credly platform.    

With the launch for Five9 University for Partners, Five9 launched the Advanced Sales Certification Curriculum.  Within 65 days, 100 partners became Advanced Sales certified as well. 

IVA Sales Certification Curriculum 

The Five9 new Intelligent Virtual Agent (IVA) Sales certification curriculum, which was launched in early April, is designed to teach partners the skills required to sell and market Five9 IVA technology. The new curriculum consists of a series of courses that focus on Conversational AI, the key benefits of intelligent virtual agents, how they work, and how to deploy, configure and manage them in a contact center environment. 

The certification curriculum covers the following areas: 

  • The Evolution of Conversational AI 

  • The Five9 Digital Workforce 

  • How IVAs are changing Contact Centers 

  • Prospecting and Discovering IVA Opportunities 

  • Five9 IVA Products and how to Position for Contact Center Needs 

By completing the program, partners will be able to effectively market, sell, and support Five9 IVA technology, thereby enhancing their competitive advantage and positioning them for success in the market. 


Announcing the Five9 Sales Certification Triple Crown Promotion! 

Five9 is always excited to acknowledge our partners and there is no better way than recognizing those that invest in knowledge. For those partners that complete all three sales certifications in the Sales Certification Learning Plan, we will acknowledge their commitment to and knowledge of Five9 with a special Triple Crown badge!  All partners need to do is complete the Sales, Advanced Sales and IVA Sales certifications to get that special badge.  In addition, the first 100 Five9 Sales Certified Triple Crown recipients will be entered in a drawing for a conference pass and $1,000 toward airfare and hotel accommodations at Five9 CX Summit on August 15–17 at ARIA Resort in Las Vegas. This prize package is valued at $2,400*.   The winner will also be highlighted at CX Summit. 


Partners can log into the Partner Portal to learn more about the promotion and go to Five9 University for Partners to complete their Triple Crown! 



With the launch of Five9 University for Partners and the new IVA Sales Certification Curriculum, Five9 aims to enable its partners to provide customers with the best possible customer experience by offering them world-class solutions and support. Partners who complete the curriculum will have the skills and knowledge necessary to showcase the value of Five9’s technology and drive revenue growth. Five9 continues to invest and demonstrate our commitment to our partners’ success and growth. 


*There is no cash value for this prize if not attending Five9 CXSummit 2023. 



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Virginia Anderson Partner Marketing Director, Partner Enablement

Call 1-800-553-8159 to learn more about Five9