Five9 Recognized in G2 Spring 2026 Reports for Powering the Front Line

What does “good” actually look like in a modern contact center? 
Not in theory — but in the day-to-day reality of agents handling real conversations. 

That’s why G2, the largest software marketplace, and its quarterly Grid® Reports matter. 

Based on real feedback from verified users, these reports reflect what’s actually helping teams perform in real-world environments — especially on the front line, where every interaction counts. 

In G2’s Spring 2026 Reports, one thing is clear: organizations are prioritizing solutions that make it easier for agents to succeed. And across key categories, Five9 is recognized for delivering on that need. 

Leadership across the contact center 

Five9 was named a Leader in the Enterprise Grid® Report for: 

• Contact Center Infrastructure (CCI)  

• Contact Center Workforce  

• Contact Center Knowledge Base  

• Speech Analytics  

Five9 was also named a Leader in the Mid-Market Grid® Report for: 

• Customer Service Automation  

These recognitions reflect more than strong individual capabilities. They point to a platform approach — where solutions like Five9 Workforce Engagement Management (WEM) and Five9 AI Agents work together to support the full reality of the contact center. 

Recognition grounded in real-world impact 

In G2’s Spring 2026 Reports, Five9 was recognized in: 

• 273 total reports  

• 60 reports with Leader badges  

• 33 top three rankings  

• 7 #1 rankings  

This isn’t about a single strength. Customers are seeing measurable value across workforce management, automation, analytics and infrastructure. 

And that value starts with the agent experience. 

Giving agents the support to perform 

Workforce that works smarter 

Managing a modern contact center workforce is complex. Demand shifts quickly, and burnout is a constant risk. 

Recognition in Contact Center Workforce shows how AI-driven workforce engagement gives agents more control and visibility, meaning they can adapt more easily, access coaching and spend less time on administrative work. 

The result: better performance, stronger engagement and more consistent outcomes. 

Answers without the wait 

Customers expect quick, accurate responses. And agents need instant access to the right information to deliver them. 

Recognition in Contact Center Knowledge Base reflects how a centralized knowledge foundation — integrated across the Five9 Intelligent CX Platform — helps agents respond confidently without switching systems. 

It also shortens onboarding and improves consistency across every interaction. 

Automation that makes human work count 

Automation works best when it supports people instead of replacing them. 

Recognition in Customer Service Automation shows how AI manages repetitive, high-volume requests like password resets or status checks — allowing agents to focus on more complex, high-value interactions. 

That shift improves speed and reduces pressure while helping teams stay resilient during spikes in demand. 

Insights that improve every interaction 

Every conversation can be a source of insight if you capture it. 

Recognition in Speech Analytics shows how AI helps teams understand not just what was said, but how it was said: surfacing sentiment, identifying friction and enabling more effective coaching. 

A foundation that brings it all together 

All of this depends on having the right infrastructure in place. 

Recognition in Contact Center Infrastructure (CCI) highlights the importance of a platform that eliminates fragmentation across the contact center. Instead of forcing agents to navigate disconnected systems, a unified approach brings channels, data and workflows into a single environment. 

With the Five9 Intelligent CX Platform, that connection becomes practical. Agents have the context they need without switching between tools, leaders gain clearer visibility into performance and the organization can adapt more quickly as demand changes. It’s what turns individual capabilities into a system that actually supports how work gets done. 

Give your front line the tools they need to succeed 

G2’s Spring 2026 recognition reflects a broader shift in how contact centers operate and what agents need to succeed. 

When your front line has the right tools: 

• Agents feel more capable and less overwhelmed  

• Customers get faster, more consistent support  

• Businesses see measurable improvements in performance  

That’s the impact of powering the front line. 

Visit our G2 profile to see how organizations are using Five9 to power their front line — and what that could look like for your team.