Your business needs to take advantage of the current hosted contact center trends.
Routing calls to the best agent currently available is an important task.
It's no secret that keeping track and finding the right balance between active and waiting calls is essential to the success of a dynamic and results driven call center.
With the explosion of smart phones, your customers now expect answers with a few simple touches of their screen.
With today's customer expecting excellent and immediate service when and where they choose – cloud-based solutions are the quickest and most cost effective path to meeting this critical need.
What if you had the best tools in place to not only automatically dial telephone numbers, but also only work on calls that are answered only by a live person?
What tools are available today for auto dialer service? Can your operation minimize the costs involved, and still maintain maximum performance?
You want to select the best auto dialer software for your telemarketing operation.
Successful telemarketing requires the best solutions to bring efficiency and speed and to agents.
The main goal of any call center is to turn every customer interaction into a positive business outcome.
The number one goal of a call center is to turn each customer call into a positive business outcome.
Abandonment rates are primarily due to the fact that call centers are being asked to do more with less while facing increasing call volumes.
After call work time (ACWT) is a component of call handle time that deserves managerial attention.
Average Handle Time (AHT) is the average duration of one call center transaction including: initiation of the call, any hold time, talk time, and follow up.
The average speed of answer (ASA) is a call center metric measuring the amount of time it takes to answer calls.
Nobody likes to be put on hold.
Contact centers catering to B2B calls need powerful software to provide seamless communication between agents and prospects.
All call center managers must measure and monitor the team performance.
Cloud computing, offers the advantage of easy network access to a set of configurable resources such as storage, servers, and applications with no management needed.
You want to enhance your outbound productivity and increase sales.
You want to know what to consider when looking at the current choices for the best auto dialer.
With several call center software choices available in the market, you want to select the one that fits your requirements.
On-premise contact center software is complex and requires a huge investment to set up.
With several contact center software choices available, you want to pick the one that best fits your requirements.
In today’s technology efficient world, CRM is critical to business success.
You want to enhance your company's outbound productivity and increase sales.
Business Intelligence (BI) plays a crucial role in delivering consistent customer experiences, and improving employee performance.
Business Intelligence (BI) systems play a key role in the success of a contact center.
Contact center supervisors need smart tools to view business intelligence data, monitor daily operations, and drive productivity.
To improve your contact center performance, you need real-time business intelligence to understand how your inbound, outbound, and blended operations are faring.
Success of any organization depends on its implementation of key business processes.
In today’s fast paced world of business, where processes need to function smoothly, and decisions need to be taken quickly, a business software application is a necessity.
Call abandonment is one of the most detrimental factors for inbound marketing.
In the past years, call centers have consistently struggled to reduce agent attrition.
It's imperative in today's market for call centers to be equipped with powerful apps to connect with customers across all communication channels.
Awards are based on being the best in a specific field.
Call centers are major contributors to selling, nurturing, and expanding customer relationships.
Outbound contact centers cater to sales campaign and list management.
Selecting a call center company is an important decision.
Traditional on-premise call center software doesn't give you the scalability and flexibility you need for your growing business.
70% of call center customers try customer service numbers first when they require help.
If your customer satisfaction levels are poor, then your business is in big trouble.
You want to evaluate the effectiveness of your call center customer service.
You want the best import tools to be sure your calling lists and contacts are uploaded accurately.
You want to work smarter — not harder.
You want the best data import tools for confidence in accurate uploading of your calling lists and contacts.
Every call center requires the best cloud call center software to connect and sustain customer relationships.
On premise call center equipment can be costly and difficult to scale as your needs change.
It's unfortunate that many times customers, either calling or receiving a call from a call center, are left feeling annoyed and undervalued.
How do you measure performance for a call center? What are the standard traffic measurements? If you partnered with Five9, what benefits would be available? Would it be worth the effort?
You know that when a potential customer has an interaction with a representative of your business, you only have one chance to make a good initial impression.
You would like all the benefits of on-premise infrastructure — without the huge hassle and costs of hardware and the IT administration expense.
The call center industry has grown manifold, from providing only phone support, to supporting inbound, outbound, and omni channel marketing.
Don't let your location keep you from reaching your potential.
For every business generating leads, converting those leads into sales is a top priority.
You want to create exceptional customer experiences.
The customer today has become very tech savy and demanding.
Many smart businesses are placing more emphasis on their inside sales department.
Contact centers are today moving from on-premise solutions to all in one software suites in the cloud.
For Business Process Outsourcing (BPOs) companies, client expectations are always high.
Most companies use a PBX —Private Brand Exchange telephone system to allow their employees to share one or many external phone lines.
When evaluating the options available today in call center products, you want to look at all your needs.
Contact centers are increasingly moving to the cloud for the convenience, flexibility and affordability it provides.
Modern consumers want and a expect prompt response to their questions, and on the channel they prefer.
You want to quickly measure and monitor your team performance.
It is important for your business to know the performance of those who represent you.
It is important for your company to understand the performance metrics of those who represent your organization.
It is important for your business to understand the performance of your representatives.
Call center managers need to quickly measure and monitor team performance.
You know a call center must be trusted.
Structured call flows are absolutely essential to every call center.
You want to get the most bang for your buck when considering call center services.
To connect and sustain customer relationships, every call center setup must have the best cloud call center software.
With many call center software choices available today, you want to select the top one that fits your unique requirements.
You want intelligent routing capabilities.
With a number of call center software options available in the market, getting the best to fit all your requirements can be a challenge.
Every successful call center must maintain an elite standard of customer service and manage hundreds or thousands of calls each hour.
Are you thinking about what technology tools you need for your call center? Do the terms VoIP, ACD, IVR, and CRM intrigue you and you want to find out more? Most companies today are providing customer-centric support to grow their business.
You want to make certain your call center is making the best of every contact opportunity.
Agent training is key to the success of every call center.
You want to automate your call center VoIP and procedures as much as possible and with the best use of today's fast changing technology.
The success of every business today depends on the overall customer experience.
Historically call centers have struggled to reduce agent attrition and improve agent satisfaction.
Until recently, not many companies could afford to use contact center technology.
With agents working in multiple locations, the call management process is a complicated task.
A phone call manager needs to have a proven record of testing and ongoing maintenance.
Managing a call center with representatives working around the globe is a complicated task.
Your contact center management needs to measure and monitor team performance.
Your call center managers must measure and monitor team performance.
Campaign management has become more complex than ever before with the constant emergence of new channels and technologies, Having a complete tool for campaign management solves the operational challenges that marketers face today.
You make sure you hire the best people.
Every call center operation is unique and dynamic.
With the on-premise dialer fast becoming an archaic option, the move to the cloud can help reduce costs, maximize productivity, and deliver better results.
Agents in a contact center handle vast calls and requests every day.
With Five9, you have multiple purchase options with software on-demand.
Cloud-based call center software provides the much needed communication channel between a company and its clients.
Ever get sick of revisiting the problems and challenges of your call center without ever coming up with a plan for change? You need solutions not more feedback, and you needed them yesterday.
Cloud computing is fast replacing the on-premise solutions offering the potential to be more efficient, and to save money on resources.
In today’s hyper connected, customer experience-driven world, organizations need robust contact center technologies and solutions to improve service and increase sales across a variety of business and industry applications.
Customers are more demanding than ever before and a positive experience is key to success.
More number of customers have online presence, necessitating marketers to reach out to them via different channels.
Do you have a large number of leads you need to contact quickly? Would you love to filter multiple campaigns, voice mail, fax machines, busy signals, and “Do Not Call” numbers and then automatically adjust the dial for your agents? Five9's predictive Dialer supercharges productivity.
Supervisors looking to expand their contact center, are now choosing cloud technologies to strengthen their capabilities.
Your agents need to nurture their prospects and convert leads into sales opportunities through various campaigns.
VoIP hardware is a powerful tool for maintaining a competitive edge.
Optimizing the workings of contact center agents is primal to a business.
The success of any business today depends on delivering a good customer experience.
Traditional on-premise contact center software is highly complex and costly to set up.
With the best software, your company can offer the desired seamless customer service.
Contact centers are absolutely essential for successful growing businesses, but existing premise based technologies are simply not enough anymore.
The success of any business today largely depends on customer experience in multiple channels.
Forward thinking businesses are seeking to replace on-premise based systems and move to robust cloud based solutions.
You are no dummy and know it's time to get your call center in the cloud.
You know a contact center must be trusted.
The customer service landscape is changing.
Agent training is key to success of every contact center.
Yes . . it's true - Contact Centers need upgraded too. In fact, if you still consider your center a "call center" instead of a "contact center" - it's past time for an upgrade. Five9 is exactly what you have been looking for.
You are making every effort to figure out how to pick from the software options available for your contact center.
The success of any business today depends on customer experience.
Balance is the key in everything we do.
Your company wants to deliver a seamless customer experience.
Reducing cost per call in the call center is one of the top lists of priorities for contact center managers.
Traditionally, contact centers were essentially seen only as cost centers.
Small businesses today prefer to opt for affordable CRM software to manage customer records and important business data.
Are you looking to take your Customer Relationship Management (CRM) and contact center solution to the next level? Partner with Five9 to leverage our expertise in CRM integrations.
Poor business process workflow adversely affects the performance of your call center.
You want deliver the best customer care possible. If you are able to create a fast, positive outcome, you then have a happy customer. Happy customers mean more business and satisfaction in a job well done.
You want to give your customer contact manager the best tools available to improve your business efficiency and lower costs.
Your company has the goal of delivering the best possible customer support outcomes.
Analyze this - the customer experience has become one of the number one differentiators for successful businesses.
Your customer expects excellent and immediate service — on their schedule.
"You never get a second chance to make a good first impression.
Based on a survey conducted by Harris Interactive, the Five9 report shows today's consumers have incredibly high customer service expectations.
Call center leaders understand that customers value prompt service delivery more than anything else.
Contact centers require customer intelligence to gauge their need, and respond proactively to the most appropriate solution.
Customers will not be happy if your representatives are noticeably annoyed.
Customer management systems help contact centers to bring disparate customer databases together, to enable agents to get access to the right information, and supervisors to make critical decisions.
You certainly do not want to only be able to go on Facebook to see if your customers are happy.
Without measurable goals, it is not possible to know if you have satisfied customers.
Your goal is to deliver the best customer satisfaction possible.
Do you know if you have happy customers? What if they are so pleased with their experience in dealing with you, they could not wait to post about it on Facebook? Would you even know?
Five9 knows the customer service challenges in today's fast paced world.
Your goal is to delivery a seamless customer experience.
What if your customers were so happy with their experience in dealing with your company, they could not wait to tell their best friend about it? It is possible if that happened, it could change your business overnight.
If your customers are not happy, then your business is in trouble.
Of course customer satisfaction is a good thing, but is it enough anymore? Today's customers have a lot of options, and not a lot of patience.
Your customers want an immediate response and the right answers.
You want to provide the best customer service level possible.
Your company must deliver what your customers want.
You need the best customer service management platform available today.
I don't know about you, but when I hear the word script as it pertains to call agents I think about a phony boring presentation like a recording that doesn't engage me at all.
Modern consumers are more demanding than in the past; they expect to engage with business and receive support from anywhere, anytime.
You need to deliver seamless customer service.
Wow type service gets noticed.
Database management software enables contact centers to centralize, organize, and share the data with the agents, at the right time.
You need to provide the best customer service experience possible.
Modern call centers utilize multiple automated dialing solutions.
Modernized call centers utilize multiple automated dialing solutions.
Call centers need flexible, fully integrated, and easy to use applications to best serve their customers.
Remember the original call centers? First of all there was A LOT of monotonous manual dialing.
Today, consumers have incredibly high customer service expectations, failing which they do not hesitate to stop doing business.
The goal of every call center is to serve every caller quickly and efficiently to ensure meet customer service expectations.
Email automation enables marketers to improve deliverability, and increase the sales ratio.
Automated email management helps contact center agents to respond proactively to emails, and ensure high customer satisfaction levels.
Email marketing is considered one of the top marketing techniques, but has its fair share of limitations in terms of response rate and successful deliverability.
Your top goal is to deliver the best customer satisfaction possible.
Enterprises of every size and every industry are now reducing their dependence on premise-based contact center solutions.
Today's relationship management requirements create the necessity of sharing large amounts of electronic information.
Nothing can be more frustrating than having to call repeatedly to resolve an issue.
It's a fact that contact centers are essential in today's hyper connected world.
Dynamic and evolving organizations are looking to replace outdated premise based systems and deploy cloud based solutions.
Are you looking to replace an on-premise contact center systems with a leader in cloud-based solutions? According to the trusted and objective Gartner report, the cloud penetration of the contact center market is estimated to have grown from 5% in 2012 to 13% in 2016.
We've all heard about a competitive landscape.
Call centers aren't what they use to be.
Looking for a leading global provider of cloud call center software? Do you need to power you virtual call center for inbound and outbound marketing campaigns?
Contact center agents handle innumerable requests from callers every day.
If your business does not have happy customers, then you are in trouble.
It's time to really invest some energy into maximizing you hosted call center.
Hosted call managers are now a dime dozen.
You want to improve the efficiency and effectiveness of your contact center operations.
Your company wants to choose the best hosted contact center solution.
You must be more efficient and effective in your contact center operations.
Modern consumers expect prompt response to inquiries – and in the channel they choose.
Outbound contact centers need to increase their contacts per hour in order to accelerate sales.
Enhance your outbound productivity to increase sales.
A predictive dialer is an automated phone dialing system.
You know it is vital for your business to create powerful customer connections.
Inbound contact center solutions should be designed to meet business requirements and build stronger customer relationships.
Your call center may manage thousands of calls every day.
Many business to business solution providers are placing more emphasis on inside sales teams.
Today's savvy B2B companies put increased emphasis on their inside sales departments.
Many business to business companies are placing more emphasis on inside sales departments.
Today successful B2B companies are emphasizing their inside sales departments as their primary sales channel.
A great call routing strategy will increase first contact resolution, decrease average handling time, and improve agent utilization.
The call center is usually the front-line of the customer’s experience.
Key Performance Indicators (KPIs) are an organization’s measurable goals, typically associated to an organization’s strategy.
Today's consumer wants to communicate on the channel of their choice.
If you want to drive more leads to your website, you need Five9 Lead Generation Call Center Solution.
In today’s business scenario, lead management can be carried out via contact centers through multiple communication channels.
Sales and marketing teams require automated tools to run their online programs.
With customer service expectations constantly growing, the need to offer customer care options from a smartphone, or other mobile device is a must.
Your company understands the need to turn each customer contact into a positive business outcome.
What if you had the best tools to automatically dial telephone numbers? And, you only worked on calls with a live person on the other end of the line? How much more efficient would you be with the best online automatic dialer?
Five9 is the world leader for a reason.
Online call centers are in high demand today.
Virtual world - virtual reality - virtual library - virtual relationships, and virtually impossible.
Five9 contact center software helps improve efficiencies and boost agent productivity.
Call centers rely on statistics to measure performance.
Outbound call center metrics are essential to business.
Call centers are crucial for business success as they help geographically dispersed customers to connect immediately with the company.
Don't pay for extra equipment or agents you don't need until you need them.
Outbound calls are those initiated by the caller.
In contact centers, personable and well informed agents with relevant responses drive customer satisfaction.
Time is money and a penny saved is a penny earned, right? The last thing you want is your agents using outdated systems wasting time dialing and waiting.
Successful agents need to maximize the time they spend talking to real prospects to increase sales performance and productivity.
There is high maintenance and there are high expectations.
A phone call manager needs to have a proven record of testing hours and ongoing maintenance capability.
Call centers are specialized sales environments.
Do you have a small number of sales executives and a large number of prospects you need to contact quickly? Then the Five9 Power Dialer is the right choice for your business.
Predictive analytics are a boon for marketers across the entire customer lifecycle.
Anytime you implement a new service or software, you need the process to be quick and easy to deploy with minimal downtime.
Call centers are often the heart and soul of a company - selling, encouraging, and expanding customer relationships.
When choosing a predictive dialer software for your business, you need a company that knows call centers.
Looking for the best predictive dialer software on the market? See why people choose Five9 and get 3rd party perspectives on Five9's in-the-cloud systems for call centers.
When your representatives can be proactive in their customer service solutions, you can provide the seamless experience everyone desires.
All efficient call center managers measure and monitor their team performance.
Every contact center requires comprehensive, real-time analytics to increase efficiency, and optimize performance.
SaaS or cloud-based call center systems offer a multitude of benefits like reliability, flexibility, service quality, and scalability.
In recent times, cloud-based SaaS solutions are growing rapidly, providing compelling business value.
Software-as-a-service or cloud-based contact center solutions are gaining immense popularity as companies come to recognize the many advantages they have over premises-based systems.
Sales teams need to constantly monitor call logs in order to deliver high close rates.
Sales campaigns can be inbound or outbound.
Many companies are now turning to cloud contact center solutions to keep their customers engaged and drive sales.
The main goal of any contact center is revenue growth.
For outstanding customer service you need more than just the quick facts on today's savy customer and you need it fast.
With more number of customers having an online presence today, companies need sales enablement software to find customers through different channels.
An integrated platform for sales campaigns, calling lists, and predictive dialing, enables contact centers to generate more qualified leads, easily revive existing prospects, and increase conversion ratios.
You need to concentrate on security in researching the auto dialer options for your sales team.
The best call management software needs a proven record of testing with ongoing maintenance.
Customer service expectations are on the rise with modern consumers demanding prompt response to queries whenever they want.
Service desks get cluttered and inefficient.
According to a Forrester Research, 60% of customers will pay more for a better customer experience.
Joel Spolsky, in his blog post Seven Steps to Remarkable Customer Service has emphasized the importance of the customer, and how to please them.
You might not think of it this way, but if you are selling a service or product, you have a call center.
With customers wanting instant response and timely results, it can be a challenge for small businesses to keep up with demand.
Whether it’s sales, customer service, collections, telemarketing, technical support, or a help desk, if your small to medium business (SMB) relies on communicating with your customers, you are a contact center.
Five9’s Softphone software eliminates the need to purchase and maintain additional expensive hardware for each agent and location.
Mobile devices and mobile apps are everywhere.
What if you had the best telemarketing auto dialer at work for your sales team? What would happen with no more time wasted listening to fax machines, voicemails, or busy signals? What would your sales report look like with the right plan in place?
Five9 has your answers.
What if your sales team had the best telephone phone auto dialer at work? Could less time be wasted listening to voicemails, fax machines, and busy signals? Would you see a giant leap in sales if you had the right plan in place?
Telephone dialers use statistical algorithms to proactively connect agents to calls, eliminate the waiting time for customers.
With the increased popularity of call centers for customer support functions, it is more important than ever for your customer service staff to be prepared and at their absolute best.
To offer seamless customer service, you must have the best software in place to meet the needs of your organization.
With the best software, your organization can offer seamless customer service.
To deliver a personalized total customer experience, you need the right tools.
Making customers wait in long queues greatly impacts the profitability of a contact center and customer loyalty.
Contact center managers are constantly faced with the challenge of routing calls from multiple channels.
Virtual reality - virtual relationships - virtual library - virtual world, and virtually impossible.
You want to know what your business should consider before switching to a virtual call center.
Do you want to eliminate comments like "takes too long" or "costs too much" from your contact center operations? Let's replace with phrases like, "well that was easy" and "why didn't we do that sooner?" with virtual call center software by Five9.
On-premise systems are complex and expensive.
Are you ready to supercharge productivity in your call center? By giving your agents the best tools available, their productivity and effectiveness naturally improve.
What if you had the best Voip auto dialer at work for your sales team? How about learning what would happen with no more time wasted listening to voicemails, fax machines, or busy signals? Can you imagine a big a leap in sales with the right plan in place?
Five9 knows the answers.
VoIP or Voice over Internet Protocol allows businesses to run their phone system on an IP network.
A call center’s most important strategic asset is the level of service it can provide its customers while cutting unnecessary costs.
For true contact center modernization, your auto dialers need to be web based.
Running a contact center requires a powerful, scalable, and secure cloud solution.
Analytics offer the power to synthesize large amounts of data to obtain valuable business insights.
Contact centers need fully integrated, flexible, and easy to manage applications to serve their customers.
Think of inside sales as the opposite of outside sales.
A network switch helps connect multiple devices (printers, computers and servers) in a computer network.
Quality management is the differentiating factor for customer service in a world of demanding customers and fierce competition.
Salesforce is an extremely flexible and scalable CRM system that is delivered via the cloud (or software as a service - SaaS), for a monthly fee.
Good customer service is largely dependent on the agent handling the call.
To manage an onslaught of calls every day, businesses need to choose the right call center solutions.
Contact centers need automated workflow management in order to improve agent scheduling, and reduce operational costs.
To manage the workflow of the contact center, companies need to invest in robust software that helps improve operational efficiency.
Striking the right balance between exceptional customer experiences and optimizing costs is no easy task.
Workforce management is essential for call center operations.
According to WikiPedia "Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.
Voice over IP (VoIP) is both a group of technologies and methodology for delivery of both voice communications and multimedia sessions over the Internet.
To improve contact center efficiency, and communication with customers, more and more companies are embracing the VoIP phone system.
To convert your contact center into a center of excellence, you need to optimize agent performance.
Call Centers need to keep pace and support changing business needs, while also focusing on call center expenses.
Agent performance is critical to the success of contact centers.
To achieve success, it is important for companies to have exceptional customer data management plan in place, to be able to cater to their unique business demands.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.
Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.
The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.
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