Mobile CRM

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For The Customer On The Move

With customer service expectations constantly growing, the need to offer customer care options from a smartphone, or other mobile device is a must. Five9 offers real-time customer service technology to existing mobile applications.

Five’s mobile CRM functionality includes intelligent routing, mobile messaging and chat, sentiment feedback and voice of the customer (VOC) features, empowering customers with multiple choices. Five9 mobile solutions include the Visual IVR that can be easily implemented and administered using the same drag and drop tools.

With real-time and historical reports for Visual IVR, supervisors can easily see what’s happening and tune call flows. Embedded call widgets offer options like estimated wait time and callback. Customers have the option of connecting to agents using text options like chat or email when voice is not convenient.

Five9 also offers Visual Customer Feedback to measure customer experience and satisfaction in simple-to-use, visual format. To learn more about Five9’s mobile CRM solutions, call 1-800-553-8159 or click on "Get Info" today.

Mobile CRM

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

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A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials the...

Call 1-800-553-8159 for More Information