With customer service expectations constantly growing, the need to offer customer care options from a smartphone, or other mobile device is a must. Five9 offers real-time customer service technology to existing mobile applications.
Five’s mobile CRM functionality includes intelligent routing, mobile messaging and chat, sentiment feedback and voice of the customer (VOC) features, empowering customers with multiple choices. Five9 mobile solutions include the Visual IVR that can be easily implemented and administered using the same drag and drop tools.
With real-time and historical reports for Visual IVR, supervisors can easily see what’s happening and tune call flows. Embedded call widgets offer options like estimated wait time and callback. Customers have the option of connecting to agents using text options like chat or email when voice is not convenient.
Five9 also offers Visual Customer Feedback to measure customer experience and satisfaction in simple-to-use, visual format. To learn more about Five9’s mobile CRM solutions, call 1-800-553-8159 or click on "Get Info" today.
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Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Five9 has the technology and experience to lower your costs and exceed your performance goals. We have solutions for any contact center application across all types of industries, including...
Customer service is more strategically important than ever before, and customers are also more demanding than in the past. With Five9, you can close the gap between your customer service goals and the service you are actually able to...
A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.
A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.
A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials the...
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