For The Customer On The Move
With customer service expectations constantly growing, the need to offer customer care options from a smartphone, or other mobile device is a must. Five9 offers real-time customer service technology to existing mobile applications.
Five’s mobile CRM functionality includes intelligent routing, mobile messaging and chat, sentiment feedback and voice of the customer (VOC) features, empowering customers with multiple choices. Five9 mobile solutions include the Visual IVR that can be easily implemented and administered using the same drag and drop tools.
With real-time and historical reports for Visual IVR, supervisors can easily see what’s happening and tune call flows. Embedded call widgets offer options like estimated wait time and callback. Customers have the option of connecting to agents using text options like chat or email when voice is not convenient.
Five9 also offers Visual Customer Feedback to measure customer experience and satisfaction in simple-to-use, visual format. To learn more about Five9’s mobile CRM solutions, call 1-800-553-8159 or click on "Get Info" today.