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Virtual Contact Center

Virtual Contact Center - Out With the Old

On-premise systems are complex and expensive. The Five9 Virtual Contact Center (VCC) was designed and created with the business user in mind. You don't have time to wait around for IT to set up or make changes. Now you can control your own implementation and focus on your strategic plan. Five9 takes care of your contact center infrastructure and gives you the most powerful tools.

To improve the effectiveness and efficiency of your contact center operations, utilize Five9's innovative contact center models. We deliver a high quality agent and customer experience across all appropriate channels.

On-premise contact centers are:

  • Expensive to maintain
  • Difficult to set up
  • Become obsolete quickly

Virtual contact centers are:

  • Affordable
  • Easy to Launch in the cloud
  • Scalable as you grow and updated without purchasing new equipment

Get up and running in-the-cloud quickly with our professional services team. Talk to one of our experts to discover more about how Five9 is leading the way in virtual contact centers.

Virtual Contact Center

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information