Real Results, Real Impact: The New CX Delivers More

BPO organizations facing challenges such as decreasing productivity and agent attrition are signs that they must transform their contact center. See how these BPO companies used Five9 to boost their business.

A global professional services organization serving multiple industries and countries took a leap toward modernizing its operations. Since implementing Five9 workflow Automation, the organization has increased productivity and reduced operating costs by eliminating manual monitoring and processes.

The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more.

Healthcare Technology provider whose technology connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. Using Five9 and Salesforce integration to power next-generation of care.

With its call center on the verge of failing, adHere made a final rescue attempt. See how Five9 enabled the advertising agency to experience a massive jump in revenue.

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.

A healthcare partner delivering extensive support services moved from on-premises CX to the cloud and expanded its operations internationally with Five9.

Central Bank achieved an 80% success rate with NLP by implementing Five9 AI agents to promote self-service.

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.

At Five9, our focus revolves around bringing Joy to CX. We are committed to bringing our customers the power of people and technology to enable their CX success. 

This e-book features real stories and quotes from our customers, highlighting the challenges they have overcome and how Five9 has helped them achieve their business objectives — creating valuable partnerships and delivering extraordinary experiences to their customers every step of the way.