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Hear From Our Customers How Five9 Helps Them Bring Joy to CX

More than 2,000 companies ranging from small business to enterprise choose Five9 as their contact center platform provider. 
Hear their stories and learn more about our cloud-based contact and call center software that our customers depend on.

 

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Discover Joyful CX at Five9

Five9 is known for elevating both the customer and agent experience with its wide variety of solutions. Customers like Omaha Steaks, Alaska Airlines, PING, Hanna Andersson, and From You Flowers have significantly improved their contact center operations with Five9.

Alaska Airline

Alaska Airlines is Committed to Providing an Amazing Guest Experience

The mission of Alaska Airlines is to create an airline people love, and to do that, they have a GX promise — the promise that they make to every guest that flies Alaska.

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Kyndryl Continuously Improves CX

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.

Hanna-Andersson

Hanna Andersson Dresses for CX Success

The children’s apparel and lifestyle brand leveraged a range of Five9 solutions to take its customer service to new heights. 

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AdventHealth Focuses on Moving Patient Care Forward

AdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices.

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PING Swings into a Personalized Customer Experience

PING has been providing personalized experiences with its custom golf products since 1959. See how PING drives its contact center by moving to the cloud and creating deeper insights.

Contact Center Success Stories

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Customer Success Book 2024

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Kyndryl Migrates 200+ Customers and 90K Employees to Five9

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Exact Sciences Achieves 45% Containment Rate

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SumUp Sees 50% Call Containment with Five9

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Nutrisystem Moves to the Cloud and Cuts Technology Costs

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Hanna Andersson Dresses for CX Success

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What Our Customers Say About Us

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Central Bank Cuts Call Volume in Half

We want to optimize what we have with Five9 now, because we’re just scratching the surface of the automated AI environment. I look forward to seeing how Five9 can solve our business problems that other technology, up until now, hasn’t been able to.

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.

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SumUp Sees 50% Call Containment with Five9

We added Five9 IVA and saw the number of customers who opted to speak to a human agent drop by 50%. This is a huge decrease for us and shows us that our IVA is truly serving customers.

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.

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Customer Success Book 2024

With Five9’s help and technology, we’re able to deliver truly exceptional customer service.

At Five9, our focus revolves around bringing Joy to CX. We are committed to bringing our customers the power of people and technology to enable their CX success. 

This e-book features real stories and quotes from our customers, highlighting the challenges they have overcome and how Five9 has helped them achieve their business objectives — creating valuable partnerships and delivering extraordinary experiences to their customers every step of the way.

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From You Flowers Personalizes Service in All Channels

Our CX promise to our customers is to deliver on their most meaningful life events.

From You Flowers offers quick customer support on any channel the customer chooses: chat, email, or phone. It also prioritizes personalization to ensure each customer has the experience that’s right for them.

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OceanFirst Bank Deploys AI for Collaborative Intelligence

Agent Assist helped with our onboarding and having the ability to train agents to meet certain skills rather than overwhelming them with a ton of information all at once.

OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency.

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Retail customer

Five9 Transforms Business in the Retail Space

We want to provide first contact resolution. We'll make sure we can handle any questions, any sales calls, anything, at the moment they call in, or the channel they message us in. We really found a partner in Five9.

Omaha Steaks International

Retail companies around the world elevate their contact centers by moving to the cloud seamlessly with Five9. As these customer success stories show, Five9 leads the way to better CX while also creating a one-of-a-kind partnership.

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AdventHealth Focuses on Moving Patient Care Forward

This is a journey. It compels us to continue investment in ensuring that we are doing everything in our power to provide the best possible care.

AdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices. With 51 hospitals, 2,800 employed physicians, and 80,000 employees across nine U.S. states, AdventHealth strives to take care of its patients “mind, body, and spirit.” AdventHealth addressed several key issues, including gaining visibility into call volumes for the physician practices across multiple systems.

Take5 with Five9: Michelle Cirocco, Executive Director of Televerde

Women are getting out and they are going to work for some of the biggest technology companies in the world.

Michelle Cirocco
Executive Director, Televerde

In this edition of Take5, Stephanie Wisdom of Five9 sits down with Michelle Cirocco, Executive Director of the Televerde Foundation, to learn how Televerde empower their engagement center agents.

Take5 with Five9: Teddy Liaw, CEO of NexRep

Being in the cloud means that a hurricane on the east coast, an earthquake in California, or a tornado in Oklahoma won’t destroy our business.

Teddy Liaw
CEO, NexRep

Take5 Series Hosted by Erin Wilson with Guest Teddy Liaw, CEO of NexRep. Join us as we uncover secrets from contact center experts, fanatics and gurus.

Five9 CX Summit Interview with SONDA

We look for trust within our partners, and that’s what we’ve found with Five9 and Movigoo.

Ivan Escamilla
SONDA

Sonda is an IT Services and IT Consulting organization helping companies in more than 11 countries with digital transformation.

Ivan Escamilla, process improvement manager for SONDA, discusses SONDA's transition to the Five9 ecosystem with Five9’s Dennis Mullert. They talk about the contributions of Five9 partner, Movigoo, and what's next for SONDA and Five9, artificial intelligence, and the contact center space.

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