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Hear From Our Customers How Five9 Helps Them Keep Their CX Promise

Over 2,000 companies ranging from small business to enterprise choose Five9 as their contact center solution.  
Hear their stories.



Customer Success Book 2023

Customer Page thumbnail_Kyndryl

Kyndryl Migrates 200+ Customers and 90K Employees to Five9


Central Bank Cuts Call Volume in Half


OceanFirst Bank Deploys AI for Collaborative Intelligence


BISSELL Digitally Transforms its Contact Centers


SumUp Sees 50% Call Containment with Five9


Nutrisystem Moves to the Cloud and Cuts Technology Costs


NexRep and Five9: A 16-Year Relationship Built on Trust


Teladoc Health Leverages Agent Assist to Improve Efficiency and Call Quality


Vibrant Credit Union Customizes Member Experience


Atento Sets New Standard with Bitcoin


Healthcare Partner Grows Business with CX Upgrade

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Guardian Protection

Guardian successfully managed the shift to working from home by relying on Five9. We moved our contact center to be permanently remote because we experienced the customer satisfaction benefits while maintaining control over quality assurance.

Kevin Gaylord
VP of Operations

Guardian Protection Products is a leader in the furniture protection industry. The company provides a broad range of high-quality furniture protection products, plans, and repair services. Guardian needed a reliable cloud contact center provider that could help empower the company to optimize its customer service operations.

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Our Agents provide exceptional service to customers. We let clients access calls in their domain. They can pull calls at random and check that scorecards are consistent. Our clients have not had that before and they appreciate that we provide this level of transparency.

Daren Autry
Head of Commercial Operations

Bakkt enables consumers and institutions to buy, sell, store, and spend digital assets on a seamless global network. The company receives over 17,000 calls a month at its two contact centers located in Arizona and Georgia. Bakkt knew it needed a reliable solution that would enable the company to streamline the scheduling and quality assurance processes.

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Rochester Institute of Technology

People are pleased and thrilled with how easily Five9 worked. Once it was set up, the technology didnt get in the way. It was a huge relief for me and the partnership with Five9 so far has been great. We dont have to manage Five9.

Arthur Miller
Manager of Network Communications Team/Telephony

Founded in 1829 and internationally recognized, Rochester Institute of Technology (RIT) has more than 15,000 undergraduate and 3,000 graduate students in nine colleges. RIT wanted to improve its customer service experience and was in the process of transitioning the information and technology services (ITS) to a one-stop shop where it could provide a rich campus experience.

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Chat enabled us to bring something to RoundPoint that didnt exist at the time with relatively low effort from a technology standpoint.

Fabian Russell
Assistant VP, Call Center Operations

RoundPoint Mortgage is one of the nations largest, fully integrated, non-bank mortgage servicing companies with offices located in Fort Mill, SC and Dallas, TX. RoundPoint moved to the cloud from its on premises contact center solution to provide white glove services to customers.

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Technologically Brilliant

The new reporting available through Five9 became impactful throughout the TBI organization and integral in more strategic decision-making.


TBI is a leading third-party technology distributor. TBI started using Five9 when the company needed an auto-dial system to handle outbound telesales calls. TBI was dealing with the costly and inefficient process of storing all call recordings and Five9 offered the perfect solution.

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Stratasys, Ltd.

We successfully transformed. Three years ago, it was text to speech and you were on hold with some random text to speech module. On top of that, your phone system was hard to use. Now, with Five9 and all these continued innovations, the transformation of the customer experience is a big win.

Kevin Brett
Senior Manager, Sales Operations

Stratasys, Ltd. is an American-Israeli manufacturer of 3D printers and 3D production systems for rapid prototyping and direct digital manufacturing solutions. Many of the global leaders are customers of Stratasys and have high expectations for customer service. To provide the best service possible to its customers and resellers Stratasys moved to the cloud with Five9.

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Hoglund, Chwialkowski & Mrozik, PLLC

In lead costs we used to spend $220,000 on marketing in a month and now, with new leads, we dropped that monthly spend to $120,000. We bought less, got the same results, and saved over $1.2 million a year. We saw immediate ROI in 30 days of running the Five9 platform.

Jason Adams
Call Center Director, Hoglund, Chwialkowski & Mrozik, PLLC
Hoglund, Chwialkowski & Mrozik, PLLC (Hoglund) is a Minnesota-based legal firm that handles cases involving bankruptcy, social security, and faulty drug and toxic exposure cases. Hoglund receives over 6,000 calls on a daily basis.
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Jackson Hewitt

Five9 Enterprise WFM is transforming the financial services market, enabling growth at scale which was previously unavailable.

Jackson Hewitt Tax Services, Inc. provides 6,000 franchised and company locations nationally with access to simple, low-cost solutions to manage their taxes and tax refunds. During tax season its contact center scales from 50 to 250 seats to serve customers. The firm was having trouble with Agent adherence to scheduling and the inability to forecast staffing needs, so it was looking for a cloud contact center to evolve its workforce management capabilities and provide a more human customer service experience.

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University of Akron

University Goes Remote Over the Weekend

The University of Akron is home to 20,000 undergraduate students focused on innovation, entrepreneurship, and economic growth. During the pandemic university employees were forced to work remotely, and this transition impacted the IT help desk that handles remote tickets for students. The university was using an on premises solution that was not optimized for remote work or cloud collaboration.

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Our experience with Five9 has been optimal there is no other word.

Ellen Willmott
COO, Work Connect Project

Learn why Work Connect Project chose Five9 to deploy its contact center within hours, enable Agents to work from anywhere, easily scale to handle high call volumes, and improve the customer experience.

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Powering Exceptional Multilingual Customer Experiences for Global Brands.

ICON Communications Centres is a multilingual BPO based in Prague. Specializing in business specific contact center services providing technical support, sales and customer care services for their clients. ICON was seeing disparate systems as they onboarded clients, and they needed a solution that would fulfill the needs of their client base and provide the ability to customize IVR, provide detailed reporting and increase necessary integrations.

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BPO Zevas Pivots Employees to Work Remotely with Five9.

Zevas is a leading provider of outsourced and insource customer contact solutions for companies across the globe. Headquartered in Ireland, Zevas was on the search for a digital transformation as they were on an on premises system that wasnt meeting their growth needs. Looking to deliver the best customer experience possible to their clients, Zevas chose Five9.

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KAR Global

We can now better service the customers by breaking the barriers, because we were all on different systems consolidating to one vendor helps empower our Agents and brings us all to the forefront of technology.

Adam Chobany
Product Manager for Unified Communications and Collaboration Services,, KAR Global

KAR Global, helps sellers and buyers across the used vehicle industry with innovative, technology-driven remarketing solutions. KAR Global had multiple business units using disparate, unconnected systems and it needed to streamline workflow and Agent efficiency globally.

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NJ 2-1-1

With the quantity of calls that were coming in (during Hurricane Sandy), I was really concerned about the quality of service. But Five9 didnt flicker once. It was very impressive.

Laura Zink Marx
Executive Director, NJ 2-1-1

When Hurricane Sandy struck, NJ 2-1-1 counted on Five9 to scale up quickly, preserving access to critical information and resources.

People Eating Pizza

Pizza Hut Australia

With such a massive call volume, even the smallest inefficiencies are greatly magnified, negatively impacting our business, and that of our franchisees.

Patrick Branley,
Director of Technology

Pizza Hut Australia operates approximately 270 restaurants in Australia, all linked via a single phone number that fields more than 3,000 calls each day. Call routing is a critical function of Pizza Hut Australia’s business model. But the company’s legacy system wasn’t delivering. The fragmented legacy system was cumbersome and provided limited visibility into the customer experience. The Pizza Hut Australia team considered updating its legacy call-steering system but chose to build a new solution using the Five9 Intelligent Virtual Agent (IVA) platform.


Vibrant Credit Union

The integration with Microsoft Teams enables our front and back-office members to collaborate seamlessly utilizing the consolidated address book – helping overall from an efficiency standpoint and from a member experience.

Joanie Dean
Business Analyst II

Vibrant Credit Union serves more than 50,000 members across the United States with 26,000+ calls and 800+ chats a month. Headquartered in the Quad Cities region of Illinois, Vibrant provides members nationwide with personal and business banking, investments, auto loans, and mortgages. Vibrant decided it needed to change its existing cloud contact center and phone providers after losing confidence in its previous vendor after many challenges.

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Pilot Freight Services Cut Call Abandonment to 2%

The IVA resolved a lot of calls, which frees agents to do email and texts and be proactive with live shipment tracking

Gary Lisbon
GL Voice Solutions

Pilot Freight Services knew they needed to auotmate its contact center and added IVA to provide a smooth path to resolve routine requests.


Atento Sets New Standard with Bitcoin

We need a platform that is sustainable to grow with us. Five9 will do that.


One of the world’s top five largest business process outsourcing companies, Atento employs 150,000 agents globally, delivering services — including customer care — to major businesses. When clients need to outsource contact centers, Atento provides dedicated support teams. Atento leveraged Five9 to move to the cloud, enabling them to serve their clients better.



When the whole concept of the IVA came up, I was really excited because I knew that we would be able to do something that hasn’t been done.

Director of Non-Emergency Medical Transportation Operations

Alivi provides solutions for healthcare organizations to have access to technology platforms and advisory services that help health plans and providers focus on creating a tailored care strategy for members while managing costs. They offer solutions for non-emergency medical transportation, ancillary and supplemental benefits, and healthcare administration. Alivi’s weekly call volume could range anywhere from 100 to 40,000 calls a week, which was taxing for their previous on-prem solution.


Ian Williams

With the Five9 cloud contact center solution in place, we were able to send all agents home with a laptop and continue working. That in itself is a huge tick in the box, and one of the core aims strategically was that flexibility in the product which was obviously proven far beyond anything I would have expected.

Mike Dunstan
IT Manager

Ian Williams is one of the largest privately-owned property services companies in the UK, specializing in the social housing, education, and commercial sectors. The contact center is the “shop window” of the company and plays a pivotal role in the daily provision of services to its customers.