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Hear From Our Customers How Five9 Helps Them Bring Joy to CX

More than 2,000 companies ranging from small business to enterprise choose Five9 as their contact center platform provider. 
Hear their stories and learn more about our cloud-based contact and call center software that our customers depend on.

 

Contact Center Success Stories

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Customer Success Book 2024

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Kyndryl Migrates 200+ Customers and 90K Employees to Five9

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Exact Sciences Achieves 45% Containment Rate

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SumUp Sees 50% Call Containment with Five9

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Nutrisystem Moves to the Cloud and Cuts Technology Costs

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Hanna Andersson Dresses for CX Success

What Our Customers Say About Us

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File Dynamics Case Study

File Dynamics Personalises Its CX with Onecom and Five9

The experience with Onecom, and, of course, the Five9 team has been excellent. From the initial engagement, I suspected we were culturally aligned, and that’s proven true.

Two File Dynamics clients with separate needs asked for a joint contact centre solution. See how Onecom and Five9 delivered while personalising the customer experience.

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5 Ways BPOs Can Revolutionize Their Contact Center

I think the key to the success of our partnership is that when Five9 makes a promise, they keep that promise. Whether it’s calm seas or the middle of a storm, Five9 delivers.

BPO organizations facing challenges such as decreasing productivity and agent attrition are signs that they must transform their contact center. See how these BPO companies used Five9 to boost their business.

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Professional Services Company Visualizes Performance in Real Time

The benefit is the ability for anybody who has access to the URL to be able to see what's going on in their contact center — a real-time snapshot.

A global professional services organization serving multiple industries and countries took a leap toward modernizing its operations. Since implementing Five9 workflow Automation, the organization has increased productivity and reduced operating costs by eliminating manual monitoring and processes.

Alaska Airlines Moves to the Cloud and Improves CX

I’ve never worked with a business partner where I felt so cared for and supported.

The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more.

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Healthcare Technology Provider Delivers Personalized Member Services

Before Five9, we were stuck; we couldn’t get movement in our CSAT. We tried a number of things to move those scores, and couldn’t do it. Five9 has made a night and day difference.

Healthcare Technology provider whose technology connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. Using Five9 and Salesforce integration to power next-generation of care.

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How adHere Revived Its Call Center with Five9

Moving to Five9 saved us. Our call center is now more profitable than any of our other channels.

With its call center on the verge of failing, adHere made a final rescue attempt. See how Five9 enabled the advertising agency to experience a massive jump in revenue.

Kyndryl Continuously Improves CX

This partnership has allowed us to really focus on innovation. The future for Kyndryl in the CX journey is really to continue to enable our customers to take advantage of the better together story.

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.

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Healthcare Partner Grows Business with CX Upgrade

We’ve pivoted our hiring strategy to hire staff anywhere in the United States – a strategic shift. Five9 played a huge part.

A healthcare partner delivering extensive support services moved from on-premises CX to the cloud and expanded its operations internationally with Five9.

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Central Bank Cuts Call Volume in Half

We want to optimize what we have with Five9 now, because we’re just scratching the surface of the automated AI environment. I look forward to seeing how Five9 can solve our business problems that other technology, up until now, hasn’t been able to.

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.

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SumUp Sees 50% Call Containment with Five9

We added Five9 IVA and saw the number of customers who opted to speak to a human agent drop by 50%. This is a huge decrease for us and shows us that our IVA is truly serving customers.

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.