Real Results, Real Impact: The New CX Delivers More

Retail companies around the world elevate their contact centers by moving to the cloud seamlessly with Five9. As these customer success stories show, Five9 leads the way to better CX while also creating a one-of-a-kind partnership.

AdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices. With 51 hospitals, 2,800 employed physicians, and 80,000 employees across nine U.S. states, AdventHealth strives to take care of its patients “mind, body, and spirit.” AdventHealth addressed several key issues, including gaining visibility into call volumes for the physician practices across multiple systems.

In this edition of Take5, Stephanie Wisdom of Five9 sits down with Michelle Cirocco, Executive Director of the Televerde Foundation, to learn how Televerde empower their engagement center agents.

Take5 Series Hosted by Erin Wilson with Guest Teddy Liaw, CEO of NexRep. Join us as we uncover secrets from contact center experts, fanatics and gurus.

Sonda is an IT Services and IT Consulting organization helping companies in more than 11 countries with digital transformation.

Ivan Escamilla, process improvement manager for SONDA, discusses SONDA's transition to the Five9 ecosystem with Five9’s Dennis Mullert. They talk about the contributions of Five9 partner, Movigoo, and what's next for SONDA and Five9, artificial intelligence, and the contact center space.

Omaha Steaks International is America's original butcher — they’ve been in business for more than 100 years. They’re one of the world’s most famous purveyors of meat, seafood, and other gourmet food. With 3 million active customers, OSI is committed to providing an amazing customer and employee experience.

From You Flowers wants each customer to have the experience that's right for them. With a same-day delivery promise, From You Flowers offers quick customer support on any channel — chat, email, or phone.

ConnectWise empowers technology solution providers to succeed with software, services, and integrations. ConnectWise Assist offers white-labeled help desk services with highly skilled technicians responding to approximately 40,000 interactions every month.

Ian Williams is one of the largest privately-owned property services companies in the UK, specializing in the social housing, education, and commercial sectors. The contact center is the “shop window” of the company and plays a pivotal role in the daily provision of services to its customers.

Ygrene provides residential and commercial property owners with access to affordable financing for energy-efficient, renewable energy, water conservation, and natural disaster protection improvements. An alternative to traditional options, approval is based primarily on property equity and is repaid through property taxes. To better serve its customers, Ygrene had reached the decision to migrate from a cloud platform to one that would improve uptime and provide out-of-the-box features that include interactive voice response (IVR) and intelligent virtual agent (IVA).