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Hear From Our Customers How Five9 Helps Them Bring Joy to CX

Over 2,000 companies ranging from small business to enterprise choose Five9 as their contact center solution.   
Hear their stories.

 

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Customer Success Book 2024

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Kyndryl Migrates 200+ Customers and 90K Employees to Five9

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PING Swings into a Personalized Customer Experience

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SumUp Sees 50% Call Containment with Five9

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Nutrisystem Moves to the Cloud and Cuts Technology Costs

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Hanna Andersson Dresses for CX Success

Teladoc

The rollout was planned for six months but only took 45 days. It was a rapid, flawless implementation and performance has been impeccable. I highly recommend Five9.

Gary Britton
Vice-President, Operations
Teladoc, the leading provider of telehealth services, was having trouble with their new in-house contact center center solution and replaced it with Five9, resulting in a flawless implementation and impeccable performance.
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NexRep

I think the key to the success of our partnership is that when Five9 makes a promise, they keep that promise. Whether its calm seas or the middle of a storm, Five9 delivers.

Teddy Liaw
CEO, NexRep
NexRep is the longest running customer of Five9 since 2006 and CEO Teddy Liaw explains why he has grown to trust that Five9 will get the job done right.
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Southern New Hampshire University

We have over 1,300 concurrent users logging into Five9 at any point in time. We've made leaps and bounds in terms of how we utilize the technology. Being able to use it a lot more intelligently, a lot more proactively rather than reactive.

Alex Montenegro
Contact Center Solutions Manager, SNHU
Southern New Hampshire University (SNHU) is a private, nonprofit, accredited institution with more than 3,000 on campus students, over 90,000 online students globally and an alumni network of over 100,000, making it one of the fastest growing universities in the nation. The Universitys call center has 1,300 Agents working both inbound and outbound to address admissions, financial aid and academic advisory services. Each department has Agents assigned to handle its particular function.

Regent University

Five9 was very easy to implement. The first couple of weeks on Five9, we were on making twenty to thirty thousand calls a week. And over the past couple of months, we're hitting a hundred thousand calls a week.

Jonathan Harrell
Assistance Vice President of IT, Regent University
Regent University leverages the Five9 Intelligent Cloud Contact Center throughout a students journey at the university. From the first time they contact the university and apply for enrollment to becoming a student and working their way through their educational program, students enjoy personalized support when and how they need it. Learn how Five9 enables Regent to provide students with exceptional experiences every time they contact the university.
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Under Armour

An informed customer is a customer that doesn't really need to call. We make sure that we pack our IVR with information. Just these little things that enable us to better service our customers. We want to make sure that we're providing abilities for them to be informed, be educated.

Kieron Kitson-Walters
Senior System Administrator, Under Armour

Five9 helps Under Armour move to the cloud, deliver flexibility and ownership of the contact center to drive a seamless customer experience.

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Nutrisystem Moves to the Cloud and Cuts Technology Costs

Five9 meets our needs today and gives us an infinite horizon — we know they’ll be here for us.

Bill MacBride
SVP of Contact Center Operations, Nutrisystem

Weight loss industry leader Nutrisystem moved its contact center to the cloud and almost immediately reduced its technology and telecommunications spending by 15%–20%.

Lake County Health Department Moves to the Cloud in 48 Hours

As a Government entity, were always looking for ways to stretch taxpayer dollars. Remote work is one way we can do that.

Jefferson McMillian-Willhoit,
Lake County Health Department

Established in 1956 as a state-certified public health department, the Lake County Health Department and Community Health Center of Lake County, Illinois manages an estimated budget of $70 million for 52 separately funded programs. The Lake County Health Department was using an on-premises contact center system and was in the initial stages of a five-year digital transformation strategy. However, when the pandemic hit, overnight, staff was sent home and due to the sudden spike in call volumes during the onset of the pandemic, they needed to implement the solution within 48 hours.

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Five9 Takes Care of Customers

The implementation with Five9 was very hands on. We really appreciated how much attention was put on from a project management perspective and from a customer management perspective.

Bernie Salvaggio
Director of IT, ParTech
Five9 has a reputation of providing the best professional services and customer service in the cloud contact center industry. Five9 customers know the level of care they experience during the implementation process and the continued support they receive after their go-live ensures their success.