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Waves

Real Results, Real Impact: The New CX Delivers More

See how Five9 customers are redefining customer engagement with the new CX, using smarter solutions and partnerships to build loyalty, boost efficiency, and drive growth with every interaction.

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Gartner

Five9 Named a Leader in the 2024 Gartner® Magic Quadrant™ for CCaaS for the 7th Time

Contact Center Success Stories

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CSB

Customer Success Book 2024

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Kyndryl Migrates 200+ Customers and 90K Employees to Five9

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customer page

Exact Sciences Achieves 45% Containment Rate

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SumUp Sees 50% Call Containment with Five9

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Nutrisystem Moves to the Cloud and Cuts Technology Costs

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Hanna Andersson Dresses for CX Success

What Our Customers Say About Us

Under Armour

An informed customer is a customer that doesn't really need to call. We make sure that we pack our IVR with information. Just these little things that enable us to better service our customers. We want to make sure that we're providing abilities for them to be informed, be educated.

Kieron Kitson-Walters
Senior System Administrator, Under Armour

Five9 helps Under Armour move to the cloud, deliver flexibility and ownership of the contact center to drive a seamless customer experience.

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Nutrisystem Moves to the Cloud and Cuts Technology Costs

Five9 meets our needs today and gives us an infinite horizon — we know they’ll be here for us.

Bill MacBride
SVP of Contact Center Operations, Nutrisystem

Weight loss industry leader Nutrisystem moved its contact center to the cloud and almost immediately reduced its technology and telecommunications spending by 15%–20%.

Lake County Health Department Moves to the Cloud in 48 Hours

As a Government entity, were always looking for ways to stretch taxpayer dollars. Remote work is one way we can do that.

Jefferson McMillian-Willhoit,
Lake County Health Department

Established in 1956 as a state-certified public health department, the Lake County Health Department and Community Health Center of Lake County, Illinois manages an estimated budget of $70 million for 52 separately funded programs. The Lake County Health Department was using an on-premises contact center system and was in the initial stages of a five-year digital transformation strategy. However, when the pandemic hit, overnight, staff was sent home and due to the sudden spike in call volumes during the onset of the pandemic, they needed to implement the solution within 48 hours.

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Five9 Takes Care of Customers

The implementation with Five9 was very hands on. We really appreciated how much attention was put on from a project management perspective and from a customer management perspective.

Bernie Salvaggio
Director of IT, ParTech
Five9 has a reputation of providing the best professional services and customer service in the cloud contact center industry. Five9 customers know the level of care they experience during the implementation process and the continued support they receive after their go-live ensures their success.