Les scripts du centre d'appels envoient des messages cohérents aux appelants

Five9 provides a flexible system for agent call center scripting that allows administrators to easily define a series of worksheet questions and agent-entered responses that will help the agents work through a predictable, branching conversation that meets your service and sales expectations. Additionally, all of the agent-entered information is associated with the call and contact and is available via reports. You can also create custom HTML and JavaScript-based agent scripts that present contact and call information efficiently, maximizing agent productivity. Our cloud-based platform means that your call center scripting solutions are at your fingertips, 24/7 and without the hassle of maintaining an additional IT setup just for call center scripting software. Use reports for management tasks, training activities, and deciding on allocation of resources in keeping with call volume. Our call center scripting software puts the power in your hands.