Skip to main content

Contact Center Resources: Get to Know the Five9 Cloud

The Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can bring joy to your CX.

#ffffff
By Format
aceyus-white-paper

How Great Employee Experience Is the Foundation of Great Customer Experience

It is a unanimous understanding that to magnify your customer experience, you need to ensure a great employee experience. However, many call centers are overlooking the employee experience component and its role in customer experience.
Get White Paper
metrigy-whitepape

Redefining Metrics for CX Success: Leaders’ Lessons

Read this report with data collected by Metrigy and Aberdeen to learn how IT, CX, and business leaders are approaching new challenges when selecting technology that will set them up for CX success.
Get White Paper
Opus_Research_White_Paper_v1

Opus Research: Intelligent Authentication in Contact Centers

Contact centers face growing fraud threats amidst complex calls. Opus Research's whitepaper introduces Intelligent Authentication, focusing on voice biometrics' role in enhancing security and customer experience.
Get White Paper
intelligent_cx_platform_five9

The Intelligent CX Platform

Choosing a new contact center platform isn’t just about choosing technology. Find out how harnessing the power of people, platform, and partners can help you deliver a great experience to your customers and employees.

Get White Paper
Five9_Genesys

Five9 Is Ready for Your Genesys PureConnect Contact Center

Genesys Engage and PureConnect users are in good hands with Five9. We have many former Genesys technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

Get White Paper
white_paper-liftoff_avaya

Five9 Cloud Is Ready for Your Avaya Contact Center

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

Get White Paper
Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Whitepaper Time to Move Your Enterprise Contact Center to the Cloud

Most businesses know that providing the type of exceptional experiences today’s customers expect requires migrating to the cloud due to the many benefits cloud contact centers offer. But moving your contact center to the cloud is a big decision that requires considerable due diligence. This whitepaper is designed to help evaluate your current contact center and determine whether now is the right time to move to the cloud.
Get White Paper
The Future is Now: Creating an Intelligent Cloud Contact Center to Deliver Exceptional Customer Experiences

Whitepaper The Future is Now Creating an Intelligent Cloud Contact Center to Deliver Exceptional Customer Experiences

An intelligent cloud contact center allows you to unlock customer insights and intelligence, making it possible to deliver extraordinary experiences your customers will love.

Get White Paper
white-paper

Whitepaper Five9 Cloud is Ready for Your Cisco Contact Center

Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

Get White Paper
State and Local Governments Whitepaper Screenshot

Whitepaper State And Local Governments

Discover how a modern cloud contact center helps state and local governments meet citizen expectations under ordinary circumstances and when the next disaster strikes.

Get White Paper
DMG Consulting Self-Service Maturity Model Whitepaper Screenshot

Whitepaper Self Service Maturity Model

The most sophisticated self-service is provided by a relatively new IT sector called Intelligent Virtual Agents (IVAs).
Get White Paper
Reimagining the Contact Center for Financial Services Whitepaper Screenshot

Whitepaper Reimagining The Contact Center For Financial services

As intelligent cloud contact centers increasingly take center stage for their ability to deliver more connected customer experiences, now’s the time to reimagine the possibilities of your contact center so you can take your customer service to the next level.

Get White Paper
Next Generation Retail Contact Centers Whitepaper Screenshot

Whitepaper Next Generation Retail Contact Centers

Read this white paper to learn what today’s retail customers expect when they contact customer service, the challenges of delivering modern customer experiences, and how Under Armour moved to the cloud and achieved over $1 million savings in call reduction.

Get White Paper
Maintain_Business_Continuity_White_Paper

Maintain Business Continuity With the Five9 Intelligent Cloud Contact Center

This whitepaper is designed to help your evaluate how the Five9 Intelligent Cloud Contact Center can help maintain and fit into your current or developing business continuity plan. After reading this, you will have an understanding of how Five9 delivers the most trusted and reliable cloud contact center in the industry.

Get White Paper
Intelligent Automation in Contact Centers Whitepaper Screenshot

Whitepaper Intelligent Automation Whitepaper

An important goal for most companies is to automate as many of the incoming and outgoing interactions as possible to free up agents to provide value where they are most needed.
Get White Paper
How Higher Education Can Provide Unparalleled Service During a Crisis and Beyond Whitepaper Screenshot

Whitepaper How Higher Education Can Provide Unparalleled Service During a Crisis and Beyond

Read this whitepaper to learn how the right cloud contact center solution helped higher education institutions maintain business continuity and agility during the crisis and be equipped to deliver exceptional service for students any time, every time.
Get White Paper
Healthcare Anywhere Whitepaper Screenshot

Whitepaper Healthcare Anywhere

If the disruption caught your organization off guard and you were unable to provide the type of communication experiences and level of care today’s patients and members expect, now’s the time to migrate to the cloud so you can deliver healthcare anywhere, anytime.

Get White Paper
The Five9 WFO Whitepaper Screenshot

Whitepaper Five9 WFO

As you move to the cloud and explore how to improve your contact center’s operations, it’s important to understand how the right workforce optimization (WFO) suite can help you optimize employee performance, decrease operating costs, and increase customer satisfaction. WFO makes everyone’s jobs easier by delivering insights that show practical ways to improve performance and consistently achieve your goals.
Get White Paper
The Five9 Intelligent Virtual Agent Whitepaper Screenshot

Whitepaper Five9 Intelligent Virtual Agent

Intelligent virtual agents (IVAs) automate routine and repetitive conversations handled by live agents, freeing agents to provide value on complex issues and empowering customers to quickly get the answers they need. IVAs can help your contact center use automation in an intelligent way to deliver the service your customers want and in a way that your business can support and deliver.
Get White Paper
The Five9 Guide to First Contact Resolution Whitepaper Screenshot

Whitepaper Five9 Guide to First Contact Resolution

First contact resolution (FCR) is a crucial metric for customer satisfaction. One of the main ways customers evaluate positive experiences with businesses is their ability to resolve an issue the first time they connect with customer service. Improving FCR in your contact center can help differentiate your business, drive revenues, and increase customer loyalty.
Get White Paper
The Five9 Guide to Capacity Planning Whitepaper Screenshot

Mastering Capacity Planning with the Five9 Guide

Calculating the right balance between contact volumes and staff coverage can be one of the most daunting tasks in the contact center. Optimal capacity planning involves staffing the appropriate number of agents with the right skills based on your contact volumes, average handling time, service hours, shrinkage, occupancy, and other factors. Read this white paper to learn how leveraging the right tools and strategies can enable you to reduce wait times, streamline customer service operations, and boost your bottom line.
Get White Paper
The Five9 Virtual Assist Whitepaper Screenshot

Whitepaper Five9 Agent Assist

Practical AI provides real, down to earth solutions that are easy to implement and use, and deliver exceptional ROI regardless of the business or industry you’re in. This white paper explores what agent assistance technology can do for your business and how it can help you make the most of every customer interaction in your contact center. You’ll learn how practical AI enables you to lower costs, improve efficiency, and deliver extraordinary customer experiences that inspire customer loyalty.
Get White Paper
5 Ways to Empower Agents to Deliver Great Customer Experiences

5 Ways to Empower Agents to Deliver Great CX

Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? 

Get White Paper
Don't Keep Your Customers On Hold Screenshot

Don't Keep Your Customers On Hold

Exploring the impact customer wait times have on customer service and how brands can help improve call handling, streamline customer care operations, and boost their bottom line.

Get White Paper
DMG IVA 2021 Whitepaper Screenshot

Whitepaper DMG IVA 2021

Let’s set the record straight about the role of artificial intelligence in the contact center. Learn about four common misconceptions about AI-enabled intelligent virtual agents to better understand these solutions and their benefits.
Get White Paper
The Five9 WFO Whitepaper Screenshot

Whitepaper CSAT

With so much riding on customer experience and satisfaction in today’s marketplace, it’s critical for businesses to properly manage and measure it to ensure customers are supported and satisfied with their products and services. This white paper examines the value of measuring customer satisfaction and how Five9 can equip your business with the tools and technology needed to empower your customer service team to reimagine customer experience and deliver results that inspire loyalty.
Get White Paper
Breaking Down the Walls Between the Contact Center and the Business Whitepaper Screenshot

Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.
Get White Paper
An IT Checklist for Cloud-Based Contact Centers Whitepaper Screenshot

Whitepaper An IT Checklist For Cloud Based Contact Centers

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

Get White Paper