4 Reasons Why Workplace Culture Matters

Workplace culture matters. We seem to hear that more and more, but why does it matter? Today we’re sharing a few reasons why, here at Five9, we feel company culture is one of the best investments you can make.

Employee Motivation and Engagement

Why we work determines how well we work. It comes down to the three P’s: Play, Purpose, and Potential. When employees enjoy their work, feel a sense of purpose, or when it contributes to their professional growth, they are more likely to put in their best effort. This is because they want to, not because they need to. Five9 is focused on play, purpose and potential and we are committed to improving employee motivation and engagement for our employees.

Customer Satisfaction

Your employees are your company’s representatives. A company that values employees will produce employees that value customers. Employees who are empowered and engaged, deliver better customer service - resulting in happier customers. We greatly value our employees here at Five9 and it shines through in the experience we create for our customers.

Employee Retention and Attracting Top Talent

Today’s employees are looking for more than a job with a good salary; they are motivated by a positive, collaborative work environment. People want to work for companies with a good reputation from previous and current employees. Not only does a great company culture attract the best new hires, but it also means lower voluntary turnover. Employees, who enjoy going to work and feel that they are treated right, are much more likely to stay with their current employer and perform their best.

Brand Image

The saying, “your culture is your brand” rings true. Just as company culture attracts and retains employees, it does the same with customers. Today’s consumers look for brands whose values align with their own. Building a brand known for treating employees fairly and respectfully can boost customer loyalty.

Great company culture is a special thing. We’re proud to have been named one of the 2019 Bay Area’s Best Places To Work. Continuing to foster our unique Five9 culture is our priority.

Learn more about our award winning culture here. If you are interested in joining the Five9 team, you can view current openings here.